Business Specialist Lead
3 weeks ago
**Business Specialist Lead - £64K - Crawley**
Working closely with project managers and with stakeholders across the business, ensuring the correct skills and resources are assigned to the portfolio, ensuring all deliverables meet, and continue to meet, business and regulatory requirements.
Ensure the Business Specialists understand and keep abreast of changes within the change portfolio, business operation and regulatory landscape.
Provide resources to the business across all key specialist areas, working closely with project, Continuous Improvement and operational teams to develop and implement desired outcomes, and ensuring appropriate operational controls are in place.
**Key Responsibilities**
- Team management and oversight of all functions carried out within the team
- Resourcing Specialists across the business and Change Portfolio
- Ensuring Operational Impact Assessments are completed across all projects and activities being deployed in to the operation
- Lead and manage staff in line with company policies and procedures, including training (regulatory and company) & development, 1 to 1's, performance appraisals and disciplinary & grievance issues
- Point of contact to approve and assign resources to Change Portfolio and BAU activities
**Key Experience**
- Proven management experience
- Experience and knowledge of working with customer service processes within a financial environment.
- Proven experience in providing and signing off business requirements
- Ability to use Microsoft Office including Visio and Outlook
- Pro-active, 'can-do' behaviour and attitude
- Excellent verbal and written skills
- Good accuracy and attention to detail
An exciting opportunity to manage a dynamic team and work in a growing and collaborative organsiation.
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