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Library Assistant

4 months ago

University of Warwick, United Kingdom University of Warwick Full time

Permanent position, 15 hours per week (Fri, Sat and Sun 16;30 - 21:30).

A positive approach to customer service is essential, and you will be able to use strong communication skills to support Warwick’s diverse community of staff, students and visitors. You will take a calm and flexible approach and have the ability to work well under pressure. You will be numerate and literate with good IT skills including the ability to use Microsoft Office packages. You should have the ability to read and follow class marks on library items and to work accurately with attention to detail.

This is an exciting time to join the Library, with newly refurbished floors and offices providing a welcome and attractive place to work, as well as friendly teams and supportive managers.

Interview Date: TBC.

**JOB PURPOSE**

To provide effective and efficient service support across allocated Library operations and departments as deployed, so that the Library offers consistent, high-quality, customer-oriented services to its users in support of the University’s teaching, learning and research agenda.

**DUTIES & RESPONSIBILITIES**

1. To provide a range of enquiry and support services via all channels, e.g. face to face, phone, online etc. This involves answering ad hoc enquiries and provision of advice and support, proactively or reactively, making decisions and taking appropriate action to deal with problems and enquiries including referral to other Library/University teams. Complex/specialised enquiries are referred to supervisors/appropriate areas (for example, Academic Services Team, IT Services, etc.). The range of services includes (but is not limited to) enquiries related to:
a. lending and circulation activities, including fines and overdue books
b. membership & access and borrower data
c. acquisition, availability and location of materials
d. use of equipment within the Library (e.g. assistive technology, printers/photocopiers, etc.)
e. other ad hoc enquiries (e.g. lost property).

Any response/action to Library users, other Library staff and University staff (Department and academic staff) for the provision of information, materials and/or resources will be in accordance with Library/University policies, procedures and practices or any legal requirements, for example, CLA UUK/Guild Higher Education Licence, Health & safety, Feedback & Complaints Resolution Pathways, etc.

2. To complete a variety of activities within the Library as required/instructed to ensure materials are available to meet the customers’ requirements in a timely and efficient manner, following agreed procedures ensuring pre-allocated financial criteria are maintained.
For example:
a) the processing of Reading Lists received from academic departments, (e.g. inputting, reviewing/updating lists on the Reading List system and linking to the material)
b) activities involved in the acquisition of materials, (e.g. ordering, receipting and fast tracking of urgent requests)
c) the digitisation of Library items, documents and materials in whole or in part as appropriate, processing to ensure access following prescribed academic and bibliographic conventions
d) activities enabling access to required materials, (e.g. reservations, document supply)
e) processing involved in the management of the Library’s physical collections, relocation, relegation and conservation updating and amending data on the library management system
f) utilising, maintaining in working order/trouble shooting and operating effectively all and any equipment installed and/or available to support the service, for example, electronic mobile shelving, multi-functional devices/printers, scanners. Escalate/report faults where appropriate.

3. To search a variety of sources (Internet, databases, publisher/supplier websites, etc.) in order to locate and access material held by the Library, suppliers/publishers or other institutions.

4. To undertake financial management activities, following financial procedures, working within pre-determined budget/financial limits.

Examples include:
a) receipt and reconciliation of payments (e.g. online, face to face/telephone) for lost books, non-return of items (Library fines)

b) processing of invoices and making of payments via relevant systems, (e.g. Library Management System, University finance and requisition systems) for binding, document supply, acquisition of materials, etc.

5. To work collaboratively with other Library colleagues to aid the delivery of services, e.g. promoting the Library and its resources, assisting in the training of new/existing staff, library inductions and demonstrations to groups/individuals as required, helping customers access Library resources, facilities and services.

6. To maintain accurate and up-to-date information on resources and users ensuring all library systems are current and appropriate representations of the Library’s stock holding, Library membership and/or Library transactions/activity.

7. To collec