Claims Handler

Davies Group are currently seeking a proactive and organised individual to undertake claims handling and progression of Subsidence Claims instructed by our clients on behalf of Policyholders.

Our Group values articulate who we are and what we stand for: Professional, Honest, Innovative, and Helpful and the job holder will help ensure these values are embedded within their team.

**Key tasks & responsibilities**:

- Proactively manage subsidence claims through to completion
- Regularly update clients, policyholders and their agents
- Assist the field team in completing reports and answering calls where necessary
- Coordinate referral of work to the field team throughout the day, ensuring correct priorities are communicated and completed and that targets are met on a daily basis
- Maintain claims on the internal system to the highest possible standard
- Manage identified and reported problems within set timescales to ensure adherence to group processes
- Provide support to the Surveying & Subsidence office team in periods of extreme volume
- Actively promote the principle of Treating Customers Fairly and maintain a high level of personal competence
- The above is not an exhaustive list and may change with the overall business objectives of the company._

**This position would suit someone with**:

- Proven knowledge and understanding of Subsidence in relation to insurance claims
- Knowledge or experience of managing technical building claims and the understanding of claims handling
- Excellent telephone skills with the ability to always provide the highest level of customer service
- Ability to demonstrate computer literacy with strong attention to detail
- Articulation and good communication skills
- Flexibility and adaptability, with the ability to organise own workload
- The ability to work in a fast paced and changing environment

As a permanent employee of Davies Group, you will be entitled to an array of benefits, including 25 days holiday (plus bank holidays), access to discounts to thousands of retailers as well as the training and support you require to take your career further than ever before (plus many more)

**Job Types**: Permanent, Full-time

**Salary**: £20,000.00-£26,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Referral programme
- Work from home

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Solent: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Claims Processing: 1 year (preferred)

Work Location: Hybrid remote in Solent