Web Hosting Support

2 weeks ago

Newcastle upon Tyne, United Kingdom Hostworld Full time

Job Summary:
Key Responsibilities:

- Provide first-level contact and convey resolutions to customer issues, primarily via customer support ticket
- Triage level 1/2 support queries and escalate accordingly to the designated level 3 tech level
- Provision and administer services provided to customers, including billing & invoicing related adjustments
- Track, route, and redirect problems to correct resources
- Walk customers through the problem-solving process where appropriate
- Follow up with customers and see problems through to resolution
- Utilise excellent customer service skills and seek to exceed customers’ expectations
- Ensure proper recording, documentation, and closure of support tickets
- Recommend procedure modifications or improvements to evolve and improve the customer experience
- Preserve and grow your knowledge of help desk procedures, products, and services

**Requirements**:

- Proven working experience in providing help desk support or in a similar coordination-based role
- Experience in web hosting environments including cPanel, Plesk and VPS services (training will be provided)
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- One call/ticket resolution mentality
- Working knowledge of help desk software, and remote assistance tools and managing ticket priorities in real-time
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues

Working Conditions:

- Full-time position with overtime available where business needs require this
- Remote-based role
- Travel will be required for training or meetings - frequently required within the initial 3-month probation period and transitioning primarily to remote meetings after this
- Core working hours: 9-17:30 mon - fri (37.5hrs per week)

We offer a competitive salary in a flexible and growing business. If you are passionate about IT and customer service and enjoy working in a fast-paced, supportive company, we would love to hear from you.

To apply, please submit your CV and cover letter, highlighting your skills and relevant experience.

**Salary**: £23,500.00-£28,750.00 per year

**Benefits**:

- Company pension
- Flexitime
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Newcastle upon Tyne, Tyne and Wear: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

  • Web Coordinator

    19 hours ago

    Newcastle upon Tyne, United Kingdom Cambridge Education Group Full time

    **Who are we looking for?** We have a new opportunity for a **Web Coordinator **to join our Marketing team at CEG Digital! Part of the Demand Generation team, this role will also work closely with the Content and Communications team, in the creation of new web pages and maintaining and improving existing web pages. It will support the Head of Web...

  • Go to Host

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Strictly Recruiting Ltd Full time

    **Strictly Recruiting Ltd **are looking for a **Go To Host, **based in the **Newcastle **area to work with one of our biggest clients. With this role you must always willing to go the extra mile, with a positive ‘can-do’ attitude! You should be a well-organized individual with an eye for detail and have a confident and sociable personality, allowing you...

  • Science Centre Host

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Life Science Centre Full time

    **Variable hours available** We are looking for enthusiastic, well organised individual to work as a Science Centre Host to provide a welcoming and exciting visitor experience within the centre. Part of this roles duties will include providing support to a busy reception area, as well as encouraging interaction between visitors and exhibits and ensuring the...

  • Senior Web

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Central Employment Agency (North East) Limited Full time

    Central Employment are delighted to be working in partnership with a leading UK Hospitality brand, as they look to appoint a creative Senior Web & Customer Experience Manager, joining their growing in-house marketing function. An exciting opportunity for an experienced and enthusiastic digital marketing leader to execute and deliver the Group's central...

  • Senior Web

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Central Employment Agency (North East) Limited Full time

    Central Employment are delighted to be working in partnership with a leading UK Hospitality brand, as they look to appoint a creative Senior Web & Customer Experience Manager, joining their growing in-house marketing function. An exciting opportunity for an experienced and enthusiastic digital marketing leader to execute and deliver the Group's central...

  • Senior Web

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Central Employment Agency (North East) Limited Full time

    Central Employment are delighted to be working in partnership with a leading UK Hospitality brand, as they look to appoint a creative Senior Web & Customer Experience Manager, joining their growing in-house marketing function. An exciting opportunity for an experienced and enthusiastic digital marketing leader to execute and deliver the Group's central...

  • Senior Web

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Central Employment Full time

    Central Employment are delighted to be working in partnership with a leading UK Hospitality brand, as they look to appoint a creative Senior Web & Customer Experience Manager, joining their growing in-house marketing function. An exciting opportunity for an experienced and enthusiastic digital & customer experience leader to execute and deliver the...

  • Senior Web

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Central Employment Full time

    Central Employment are delighted to be working in partnership with a leading UK Hospitality brand, as they look to appoint a creative Senior Web & Customer Experience Manager, joining their growing in-house marketing function. An exciting opportunity for an experienced and enthusiastic digital & customer experience leader to execute and deliver the...

  • Senior Web

    2 weeks ago

    Newcastle Upon Tyne, United Kingdom Central Employment Full time

    Central Employment are delighted to be working in partnership with a leading UK Hospitality brand, as they look to appoint a creative Senior Web & Customer Experience Manager, joining their growing in-house marketing function. An exciting opportunity for an experienced and enthusiastic digital & customer experience leader to execute and deliver the Group’s...

  • Senior Web

    1 week ago

    Newcastle upon Tyne, United Kingdom Central Employment Full time

    Central Employment are delighted to be working in partnership with a leading UK Hospitality brand, as they look to appoint a creative Senior Web & Customer Experience Manager, joining their growing in-house marketing function. Check out the role overview below If you are confident you have got the right skills and experience, apply today.An exciting...

  • Senior Web

    2 weeks ago

    Newcastle Upon Tyne, United Kingdom Central Employment Full time

    Central Employment are delighted to be working in partnership with a leading UK Hospitality brand, as they look to appoint a creative Senior Web & Customer Experience Manager, joining their growing in-house marketing function. An exciting opportunity for an experienced and enthusiastic digital & customer experience leader to execute and deliver the Group’s...

  • Senior Web

    2 weeks ago

    Newcastle Upon Tyne, United Kingdom Central Employment Full time

    Central Employment are delighted to be working in partnership with a leading UK Hospitality brand, as they look to appoint a creative Senior Web & Customer Experience Manager, joining their growing in-house marketing function. An exciting opportunity for an experienced and enthusiastic digital & customer experience leader to execute and deliver the Group’s...

  • Senior Web

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Central Employment Full time

    Central Employment are delighted to be working in partnership with a leading UK Hospitality brand, as they look to appoint a creative Senior Web & Customer Experience Manager, joining their growing in-house marketing function. An exciting opportunity for an experienced and enthusiastic digital & customer experience leader to execute and deliver the Group’s...

  • Senior Web

    2 weeks ago

    Newcastle Upon Tyne, United Kingdom Central Employment Full time

    Central Employment are delighted to be working in partnership with a leading UK Hospitality brand, as they look to appoint a creative Senior Web & Customer Experience Manager, joining their growing in-house marketing function. An exciting opportunity for an experienced and enthusiastic digital & customer experience leader to execute and deliver the...

  • Senior Web

    12 hours ago

    Newcastle upon Tyne, United Kingdom Central Employment Full time

    Job Description Central Employment are delighted to be working in partnership with a leading UK Hospitality brand, as they look to appoint a creative Senior Web & Customer Experience Manager, joining their growing in-house marketing function. An exciting opportunity for an experienced and enthusiastic digital & customer experience leader to execute and...

  • Senior Digital Marketing Manager

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Central Support Office Full time

    An exciting opportunity has arisen for an experienced and enthusiastic digital marketing leader to execute and deliver our central digital marketing strategy. This role will focus on growing direct revenue through effective management of various digital channels including web, search, and email. This role has a strong web management focus and is supported...

  • Christmas Temp

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Grosvenor Casino Full time

    Company Description Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to...

  • Emis Web Medical Receptionist

    4 weeks ago

    Newcastle upon Tyne, United Kingdom DT Resourcing Ltd Full time

    Our client, a busy GP Practice based in Newcastle with 2 sites (NE4 & NE5), are looking for an experienced EMIS Web Medical Receptionist to join their busy front of house team to cover a years maternity cover with potential to go perm. The role will be working between both sites, working Monday to Friday (37 hours) between 8am - 6pm. You will provide...

  • Sports Coach

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Little Messys Northeast Full time

    You will be able to facilitate the Fun and Learning of our Inclusive Football Training classes, and provide a safe, comfortable atmosphere for Children aged 3-13 To Host and facilitate Birthday Parties, Cooperate events and activity's such as Bubble Football when bookings are supplied by our 3rd Party Suppliers. You will be personable, fun, outgoing and...

  • Web Analytics Executive

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Bedrock Full time

    **The role**: As a Web Analytics Executive you sit within Bedrock's Data Engineering & Data Analysis function, where you’ll be a part of a small proactive team of digital marketing experts, delivering value in 4 distinct areas: Measurement Strategy, Analytics & Marketing Pixel Tagging, Data Visualisation, in addition to Client Communication. Experience in...