Product Specialist- South East and London

2 months ago

London, United Kingdom Accora Full time

Empathetic? Personable? Looking for a fulfilling role? You're a fit

Join our dynamic team of field-based Product Specialists, representing Accora to customers and end users in the South East of England, including London. This is a highly fulfilling role, ensuring that vulnerable clients get the best possible outcome to empower them and bring dignity to their everyday lives.

Our Product Specialists are the face of the Company, ensuring that clients are getting the best products and the best value for money. We pride ourselves on ensuring that the customer gets the best possible outcome, regardless of whether this means we make a sale. We strive to always be empathetic with clients' needs whilst maintaining professionalism, and we regularly request customer feedback to ensure we have the right people.

**Who we are**

At Accora, we create and develop assistive products to help people lead as full and safe a life as possible. Insight, determination, and integrity are our core values, and we hold these at the centre of everything we do.

**Key responsibilities, duties and tasks**
- Carry out seating assessments in the South East and London via home visits, care homes and hospitals with assessment chairs (including bariatric chairs), and beds as required
- Assist colleagues with upstairs deliveries of chairs/beds where required
- Carry out demonstration/training sessions and presentations to groups of prescribers as directed by Sales Managers
- Managing diary to ensure all parts required for booked jobs are available
- Complete required administrative work
- Ensure that all clients are receiving an excellent level of customer service from Accora
- Maximise sales activity by supporting the sales team when required
- Help develop new areas of business - geographically and new products
- Maintain and continually improve relationships with existing clients, particularly with key contacts
- Participate in product development
- Regular video conferences with head office
- Regular face-to-face meetings at head office - normally every 6 months
- Retain and maintain demonstration equipment in good condition
- Adhere to relevant quality and regulatory requirements at all times
- Maintain excellent levels of personal appearance and hygiene at all times

**General expectations**
- Maintain personal and professional development to meet the changing demands of the job and participate in appropriate training activities
- Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job, whether that be on-the-job training, in-house training or external training courses
- Undertake health and safety duties commensurate with the post and as detailed in the Company’s Health and Safety Policy
- Act as an ambassador of the Company and promote the company brand, always displaying a positive image to customers and members of the public
- Live and breathe our core values - insight, determination and integrity; deliver to our mission statement and promote the Company’s long-term vision

**Requirements**:
**Experience and knowledge**

It is **desirable** that the postholder has:

- Relevant product and industry knowledge
- Sales experience
- Experience working alone
- Face to face customer experience
- Experience of driving a van though not essential.
- Experience of driving in London or confident in doing so in a van as this will be a large part of the role.

**Skills and abilities**

It is **essential** that the postholder has/is:

- Effective and confident communication skills, with an excellent level of English
- Ability to work effectively both individually and in a team
- Ability to use initiative in a variety of challenging situations
- Good ICT skills
- Ability to move heavy chairs and beds on their own using provided equipment.

**Other requirements**

It is **essential** that the postholder has/is:

- Empathy and a genuine desire to help people
- Flexibility dealing with multiple and varying duties concurrently
- Positive, confident and determined approach
- Continuous improvement mindset
- Reliability
- Full, clean UK driving licence
- Prepared to stay overnight in hotels as necessary for maximum travel efficiency
- Ideally located in Bucks or Herts with close links to M25

**Benefits**
- Company van, phone and laptop provided
- Private medical healthcare cover
- Training & development
- Annual leave: 25 days per year
- £40,000 base salary, competitive uncapped bonus structure
- Realistic first year £44k OTE

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