Product Portfolio Manager Financial Services
3 weeks ago
Known internally as Product Portfolio Implementation Manager - Insurance & Financial Services Ancillaries (we love BIG job titles here at TUI), you will be critical in supporting the implementation plan of financial services products across our TUI markets,with a particular focus on the implementation and onward management of a new travel insurance supplier in the UK.This new product will allow us to maximise selling opportunities and drive FS sales in line with our vision of working towards growth in theFinancial Services product portfolio.It’s 100% a very exciting time to join the Ancillaries team and get involved over the next 12 months
Ancillaries are increasingly important to our business, and we’re moving toward our vision to work as one, international team to offer customers a common range of appealing products and services that enhance their travel experience. Ancillaries should be easyto book anytime, anywhere for all customers regardless of whether they have booked another TUI-product. We maximise business value by optimising price and conversion to encourage customers to spend more, but with market flexibility to decide on price and productto suit their local customers.
**ABOUT THE JOB**
- Work along side your Senior Product Portfolio Manager in collabrating with the central markets team and the local markets team to deliver a successful implementation plan.The primary focus of this is expected to be around the move to a common supplierfor our travel insurance portfolio, which has an impact, to varying degrees, across the 13 different TUI source markets.This role will particularly focus and support on the implementation and switch of a new travel insurance supplier in one of our largestmarkets, here in the UK.
- Be the owner of an implementation plan and will ensure that it is regularly updated and will chase any stakeholders to deliver against action points set out.As part of the implementation, you will be required to understand the account management activityon any incumbent suppliers and where necessary actively support the markets in this, either relating to the incumbent or new supplier.
- You will have an understanding of the different implementation approaches required for the different distribution channels that TUI has.You will work with the responsible colleagues in the UK market to ensure that the communication to the UK Retail Estateand the UK Contact Centres is well managed during the transition period.
- Manage the processes to allow retail queries and supplier changes to be updated on an on-going basis and manage any retail feedback on suppliers.You will also be the first point of contact for all escalation queries and investigate any issues with thevarious stakeholders (internal and external) involved.
- Work with key stakeholders to get the initial training plans set up for UK staff and also establish the first incentive scheme with the new supplier.You will also be involved in the change required for the UK and Northern Region bookflow, ensuring thechange meets the requirements set out, testing the proposed technology and working with the insurance supplier on any new content required.
- For the initial transition period of a supplier or new product, you will be tracking performance on a regular basis, using sales plans as necessary.You will then make recommendations to the Senior Product Portfolio Manager to improve or solve any issuesrelating to the commercial performance.
- Involvement in establishing and setting up back-office processes with any new suppliers or products.In the case of our change to a common travel insurance provider, we have the vision, where it is possible, to have more common and standardised processesacross the markets. Working with the Senior Product Portfolio Manager, you will work with internal stakeholders to achieve these new processes and ensure they are running to be able to pay and notify suppliers of sales.
**ABOUT YOU**
- Strong Commercial acumen
- Ability to balance customer and commercial needs
- Good planning and organisation skills
- Good knowledge of travel ancillary and financial service products preferredStrong Communication
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