Internal Sales Representative

3 months ago

Mold, United Kingdom Thorncliffe Building Supplies Ltd Full time

Company Overview: We are a reputable builders merchant company that has been serving the construction industry for many years. Our commitment to providing high-quality building materials, tools, and equipment has made us a trusted partner for contractors, builders, and construction professionals. With a diverse range of products and a strong customer base, we are dedicated to delivering exceptional service and exceeding customer expectations.

Job Description: We are seeking a dynamic and results-oriented Internal Sales Representative to join our sales team and contribute to our continued growth in the builders merchant sector. As an Internal Sales Representative, you will play a crucial role in driving sales, building strong relationships with our customers, and providing outstanding customer service.

**Responsibilities**:

- Serve as the primary point of contact for our customers, including contractors, builders, and construction professionals, ensuring their needs are met efficiently and effectively.
- Actively engage with customers to understand their requirements, provide product recommendations, and offer suitable solutions from our range of building materials, tools, and equipment.
- Build and maintain strong relationships with customers, fostering loyalty and repeat business.
- Process customer orders accurately and in a timely manner, ensuring smooth transactions and seamless delivery of products.
- Collaborate closely with the purchasing and logistics departments to monitor inventory levels and ensure product availability for customers.
- Stay up-to-date with industry trends, product knowledge, and market developments to effectively address customer inquiries and provide informed recommendations.
- Provide exceptional customer service by promptly addressing any complaints, concerns, or product-related issues.
- Keep accurate and up-to-date records of customer interactions, sales activities, and order details.
- Contribute to the development and implementation of sales strategies, campaigns, and promotions to drive sales growth and increase market share.

Qualifications:

- Previous experience in sales or customer service, preferably within the builders merchant industry or a related field.
- Strong knowledge of building materials, tools, and equipment commonly used in the construction industry.
- Excellent communication and interpersonal skills to effectively engage with customers and build long-lasting relationships.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Strong problem-solving skills and ability to provide creative solutions to customer needs.
- Self-motivated with a proactive approach to sales, continuously seeking opportunities to upsell and cross-sell products.
- Strong negotiation and closing skills to secure profitable deals.
- A valid driver's license may be required for occasional customer visits.

Note: This job description is intended to provide a general overview of the position and does not encompass all responsibilities and tasks that may be required.

Hours are to be agreed, and remuneration is negotiable, based on experience.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Sales: 5 years (preferred)

Work Location: In person

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