Client Support

2 weeks ago


London Borough of Hounslow, United Kingdom London Borough of Hounslow Full time

Job description

Would you like to be a part of The London Borough of Hounslow, whose diverse workforce are committed to making a positive difference for our residents and visitors by ensuring the quality of our services are maintained to a high standard?

Hounslow Council is an outstanding council serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships across the borough which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place, full of potential, but a borough hit hard -socially and economically -by Covid-19. We have stepped up for our residents and businesses like never before.

**About the Team**

The Revenues & Benefits service has been outsourced. We are a small team and have to monitor the delivery of the contract by our partners. We have to ensure the delivery partner provides a quality revenues and benefits service to the council.

We have to ensure that the delivery partner meets KPIs and key controls for the Revenues & Benefits service in the contract, whilst assuring compliance with appropriate council policies, legislation and best practice.

We will have to promote and facilitate a productive working relationship with the delivery partner, maintaining a clear focus on service delivery to the council, and advocating and representing the service area.

**Key Responsibilities**:
1.Dealing with all correspondence in 10 working days or in line with the Council’s standards.

2.Completing the 10% statutory checks in a timely fashion.

3.Work closely with the delivery partner to get the best outcomes for the residents of Hounslow. Carry our customer surveys when required, listen to calls on a weekly basis.

4.When required deal with “Tell Us Once” requests.

**Your Skills**:
1.Have good customer service skills.

2.Have good listening skills.

3.Be able to write a good letter.

4.Be able to show empathy and also challenge when the need arises.

**Essential For the Role**:
1.Must have worked in a Revenues & Benefits position previously. At least two years.

2.Be familiar with the Northgate system and Anite.

4.Basic DBS check is required.

**Interviews will be held during week commencing 10th July 2023


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