Workshop Controller

Our client, a leading car manufacturer is currently looking for a **Workshop** **Controller** to join their business based out of their **BMW & MINI** **Stockport** retail centre.

The client is a family run business who started over 110 years ago and during that time, have sold and repaired cars and bikes across multiple locations in the North West. The Workshop Controller assigns technicians to jobs ensuring productivity is maximised and that deadlines are adhered to. As the line manager, you are responsible for performance management, coaching and development of the team.

In return, the Service Advisor can expect a salary of £31,700 with a realistic OTE £35,700. There’s also 22 days paid annual leave which increases on length of service, Company Pension Scheme, Life Assurance, Employee Reward & Recognition Schemes, Social Events, Staff Discounts, Subsidised Car Schemes and Employee Wellbeing Initiatives.

**About the role**
- Keep the technician’s efficiency and productivity hours high and on target
- Maintaining records of equipment repairs/calibration
- Aware of the KPI’s of the service department recording daily/weekly/monthly technicians productivity/efficiencies
- Help train and develop the team, making sure they all attend the required training sessions
- Schedule work to meet customer requirements, taking into account workshop utilisation targets, job complexity and parts availability
- To distribute and control the issue of work to the Technicians to maximise quality and overall efficiency
- Ability to lead, manage and coach the team making decisions as and when required that create improvement and to achieve daily objectives
- To ensure a strong relationship is maintained with the parts department to maximise parts availability
- Work with the manufacturer to provide feedback on existing products and services
- Aware of the financial KPI’s of the service department recording daily/weekly/monthly technicians productivity/efficiencies
- This role will require some customer facing and may include road tests and managing query resolution
- Is energetic, responsive and proactive when dealing with internal and external customers
- Makes day to day business decisions that prioritise customer service
- Ability to carry out quality control measures as laid down by the manufacturer and warranty standards are adhered to at all times
- Ability to control workshop cost in line with production of work

**About you**
- Have a full UK driving licence
- Have good organisational, planning and customer service skills
- Relevant experience as a workshop controller at either a main or independent dealership/workshop
- Experience in managing vehicle technicians
- Work well under pressure
- Great vehicle knowledge
- Have a drive to succeed and exceed target

**Job Types**: Full-time, Permanent

**Salary**: £31,700.00-£35,700.00 per year

Supplemental pay types:

- Bonus scheme

Licence/Certification:

- UK Driving Licence (preferred)

Work Location: One location