Customer Assistant

6 months ago


Telford, United Kingdom Marks & Spencer Full time

Stylist
Sunday 08:30-12:30
Tuesday 12:00-16:00
Friday 12:00-16:00

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Dress and style mannequins to agreed standard each launch and throughout the season as required
- Deliver seasonal Window implementation
- Deliver ‘best in town’ standards through presentation standards, VM Principles, availability and keeping the store clean and tidy
- Works alongside C&H colleagues to ensure correct implementation of POS each season
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates, it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Comprehensive Styling skills which can be applied across instore visual elements and windows
- Strong knowledge of Visual Merchandising principles
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Telford, SHROPSHIRE, ENGLAND;
Telford



  • Telford, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Telford, TF1 6AF **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express Transport Required We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming...


  • Telford, United Kingdom ASDA EXPRESS Full time

    **Role**:Customer Service Assistant **Location**:Telford, TF1 6AF **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...


  • Telford, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Telford, TF16QJ **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...

  • Customer Assistant

    6 months ago


    Telford, United Kingdom Marks & Spencer Full time

    Customer Assistant Below is the working pattern for this vacancy. Week 1: Thursday 07:00-11:00 Saturday 14:00-18:00 Week 2: Saturday 09:15-18:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude -...

  • Customer Assistant

    6 months ago


    Telford, United Kingdom Marks & Spencer Full time

    Customer Assistant Below is the working pattern for this vacancy. Saturday 09:15-18:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’...


  • Telford, United Kingdom CV-Library Full time

    Customer Support Assistant | Telford | Permanent |£25,500pa | Enhanced Benefits & Employee Wellbeing Package The Company An international Manufacturing company who supply into the Corporate, Hospitality and Wholesale markets. Working in a small yet diverse team of fellow Customer Support Assistants, you will also benefit from the leadership, guidance...


  • Telford, United Kingdom Specsavers Full time

    **Customer Service Assistant** **Location: Telford** **Hours: Full Time (to include working weekends)** **Salary: Depending on experience** **Benefits**: - **Discounted hearing and eyecare benefits**: - **Enhanced sick pay (after a year of service)**: - **Enhanced pay for family leave (Maternity/ Paternity etc)**: - **WeCare employee support...


  • Telford, United Kingdom Spacecare Ltd Full time

    Spacecare Ltd are an established national estates maintenance company offering services on over 900 sites to include grounds maintenance, soft and hard landscaping, specialist cleaning and winter services. Spacecare is the contractor of choice for many well-known property management companies, private owners, national companies and local governments,...


  • Telford, United Kingdom Compass Group Full time

    Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Restaurant Associates on a part time basis, contracted to 30 hours per week. As a Customer Service Assistant, you will contribute to a passionate and...


  • Telford, United Kingdom Teamson UK Ltd Full time

    **Teamson** - A global manufacturer and retailer of our own branded products, including home furniture, wooden toys, outdoor items, home lighting and many more. Working closely with most of Europe’s major online retailers. We manage our high transactional business by using the very best software and automation processes. With offices in Taipei, New York,...


  • Telford, United Kingdom CV-Library Full time

    Customer Services Assistant Telford Permanent £25,500 rising to £26,500 after probation Monday – Friday 8.30am – 5pm (40 hours a week) + 25 days holiday + BH This is an exciting opportunity to join a well – established manufacturer in Telford. This is a permanent role, where you will be working in a small team, the main...

  • Customer Assistant

    5 months ago


    Telford, United Kingdom M&S Full time

    **All the details** Work Pattern: Week 1 Sunday 0700-1330 Monday 1000-1630 Friday 1000-1630 Week 2 Monday 1000-1630 Thursday 1330-2000 Saturday 1000-1630 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As...


  • Telford, United Kingdom Prince Personnel Limited Full time

    Customer Services AssistantTelfordPermanent£25,500 rising to £26,500 after probationMonday – Friday 8.30am – 5pm (40 hours a week) + 25 days holiday + BHThis is an exciting opportunity to join a well – established manufacturer in Telford. This is a permanent role, where you will be working in a small team, the main purpose of this role is to handle...

  • Customer Assistant

    6 months ago


    Telford, United Kingdom Marks & Spencer Full time

    The work pattern for this vacancy is: Wk 1 Sun 06:15-12:30 Thurs 14:00-22:!5 Sat 12:30-20:15 Wk 2 Sun 12:00-18:30 Thurs 14:00-22:15 Sat 04:30-12:15 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude -...


  • Telford, Telford and Wrekin, United Kingdom Whittan Group Full time

    Job Overview: Whittan Group is a leading provider of services, and we are seeking an experienced Administrative Assistant - Customer Support to join our team. As a key member of our support team, you will be responsible for ensuring customer orders are processed efficiently and accurately. You will work closely with our team to master the SAP system and...


  • Telford, United Kingdom AWD online Full time

    Customer Support Administrator / Customer Service Admin Assistant with good administrative, communication, data entry and time-management skills, is required for a well-established Company based in Allscott, Telford, West Midlands.SALARY: Competitive+ Excellent Benefits(see below)LOCATION: Allscott, Telford, Shropshire, West Midlands (TF6) 100% Office...

  • Yard Assistant

    4 weeks ago


    Telford, Telford and Wrekin, United Kingdom MKM Building Supplies Full time

    Key Responsibilities:As a Yard Assistant at MKM Building Supplies, you will be expected to work alternate Saturday mornings throughout the year, providing excellent customer service and ensuring a smooth operation of our warehouse and delivery team.Key Tasks:Assist customers with their queries and provide top-notch customer service.Load and unload vehicles,...

  • Sales Assistant

    4 weeks ago


    Telford, Telford and Wrekin, United Kingdom Deichmann Full time

    Job Title: Sales Assistant - Customer Service ExpertAbout the Role:We are seeking a highly motivated and enthusiastic Sales Assistant to join our team in our Telford store. As a Sales Assistant, you will play a vital role in delivering an exceptional shopping experience to our customers.Key Responsibilities:Approach customers, provide helpful and...


  • Telford, Telford and Wrekin, United Kingdom Reconomy Full time

    Customer Experience Coordinator OpportunityWe are seeking a highly organized and customer-focused Administrative Assistant to join our team as a Customer Experience Coordinator. This part-time role, 30 hours a week, Monday-Friday, will be the first point of contact for our customers, visitors, and employees.About the RoleGreet and welcome visitors with a...

  • Customer Service

    6 months ago


    Telford, United Kingdom L&C Employment Consulting Full time

    Customer Service - Telford - Permanent L & C Consulting are now recruiting for an experienced Customer Service Advisor on behalf of a small, but highly successful company in Telford. You’ll be responsible for providing high level customer service to external customers. Duties will include (but not be limited to): - Set up customer contracts - Set up...