Premier Accounts Coordinator

2 weeks ago


Slough, United Kingdom Crossflight Ltd Full time

**Organisation Overview**:
Crossflight Ltd is the UK’s leading independent International and UK express courier. We offer worldwide solutions in courier, freight, mail and logistics.

**Department Overview**:
The Premier Accounts Department plays a key part in Crossflight as they manage all of our key accounts' requirements on a daily basis. The areas dealt with by the Department:

- Reviewing PODs (proof of deliveries) / proactive tracking
- Resolving any misrouted or lost shipments
- Completing daily/monthly reports
- Dealing confidently with all incoming customer calls
- Dealing with calls and enquiries quickly, courteously and efficiently at all times
- Completing customer bookings on our in-house systems
- Resolving customer queries or directing them to the relevant department effectively
- Liaising with agents and managers nationally and internationally, ensuring clients are advised and updated on the status of all consignments
- Building client relationships with key accounts
- Helping with distribution projects, where necessary
- Confidently quoting clients and obtaining special options/costs where necessary
- Providing key customs information and understanding of export requirements and how to obtain these

**Hours**: 9 a.m. to 6 p.m.

**Salary**: £24,000.00 per year

Schedule:

- 8 hour shift

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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