Leisure Assistant

Job title:
Leisure Assistant

Directorate:
Byw'n Iach

Closing date:
13/07/2023 10:00

Job type/Hours:
Permanent | 22.5 Hour

Salary:
£13,161 - £13,400 a year

Pay Scale:
GS2

Location(s):
Byw'n Iach Bro Ffestiniog

Byw’n Iach has an attractive Employment package.

Byw’n Iach operates internally through the medium of Welsh, and offers all its services bilingually. The applicant will be required to reach the linguistic level noted as one of the essential skills in the Person Specification.

**For further information about this post please contract Ffion Ferris, Deputy Manager on 01758 613437**

**Interview date - 19/07/2023**

**CLOSING DATE: 10.00 AM, THURSDAY, 13 JULY, 2023**

**If you would like support to apply, Gwaith Gwynedd is available to help Gwynedd residents get into work**
**.**

**Personal attributes**:
**Essential**:

- Enthusiastic
- The ability to motivate others
- A mindest to be able to ‘see their work’, instead of waiting for directions.
- Customer care of high standard
- Honesty
- Willing to learn and keep an open mind
- The ability to work effectively within a team
- The ability to work independently under limited supervision
- Enthusiasm to want to contribute towards the centre's activities, offering fitness classes/activities.

**Qualifications and relevant training**:
**Essential**:

- A good standard of general education.

**Desirable**:

- BTEC (or equivalent) in Sport Science/Leisure/Health and Social Care
- Level 2 Gym Trainer, with specialist modules, such as Spin, Circuit Training, Kettlebells

**Desirable**:

- Previous experience of working in the field of leisure/sports/health.

**Skills and specialist knowledge**:
**Essential**:

- Numeracy and literacy skills of a good standard
- Broad knowledge of health and fitness in order to be able to communicate this with customers
- Exceptional customer skills
- Good selling skills
- Good negotiation skills
- Information about Motivational Interviewing

**Language requirements**:
**Essential**:
**Listening and Speaking - Intermediate Level**:
**Reading and Understanding - Foundation Level**:
**Writing - Foundation Level**:
**Purpose of the post**:

- Promote and support a healthy way of living for those that use the Leisure Centre and the broader community.
- Ensure that those who visit the Centre can use it safely, offering customer care of high standard.
- Ensure that the people of Gwynedd are at the heart of everything we do.

**Responsibility for functions**:

- Prepare equipment and facilities by setting equipment up and dismantling it as needed.
- Maintain cleaning registers and prepare facilities so that the public can enjoy them safely.
- Handle money and help with the running of the Leisure Centre's booking system

**Main duties**:

- Introduce activities programmes in a motivational and inspirational method as agreed by the Area Manager/Duty Manager.
- Ensure that the induction procedure in the gym is of high standard and motivate customers to return to the Centre regularly.
- Promote the Centre's fitness packages to the customers as well as converting initial conversations with customers into sales.
- Engage with the customers in order to identify their objections and their wishes as well as following a healthy lifestyle.
- Support the customers through a number of methods to motivate and inspire them to live healthily.
- Engage with the customers and prospective customers in order to identify which marketing techniques are most effective to use.
- Undertake reception responsibilities as required
- Ensure a high standard of customer care, promoting the relationship between the Centre and the customer on every occasion.
- Ensure that the Centre's cleanliness is of high standard, in accordance with the Centre's guidelines.
- Ensure that the public are supervised safely in a polite and courteous way.
- Ensure the prosperity of the Centre by offering feedback and new ideas on how to improve the service.
- Engage with the customers that are on special programmes within the Centre, e.g NERS, in order to ensure that the continuity path after completing the programme is a smooth one for the customer.
- Promote the Welsh language within the Centre by using the language as the first language in the workplace.
- Responsibility for self-development.
- Ensure compliance with Health and Safety rules in the workplace in accordance with the responsibilities noted in the Health and Safety at Work Act 1974 and the Company’s Health and Safety Policy.
- Operate within the Company’s policies in relation to equal opportunities and equality.
- Responsible for managing information in accordance with the Company’s information management guidelines. Ensure that personal information is treated in accordance with Data Protection legislation.
- Commitment to reducing the Company’s carbon emissions in accordance with the Carbon Management Plan, and to encourage others to act positively towards reducing the Company’s Carbon Fo