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Customer Service/business Admin Apprentice

4 months ago

Blackburn, United Kingdom UNIFIED WORLD COMMUNICATIONS LTD Full time

Customer Service/Business Administration Apprenticeship

Department: Customer Services

Location: Blackburn

Job Purpose Statement:
As a business we excel at customer service, the role of a customer service adviser is a challenging and rewarding position. The Customer Service advisor is the first point of contact and to handle each task with a professional, efficient and accurate service to meet all our customers’ needs and requirements. We aim to fix any problems in the first instance or escalate according where not.

At Unified World Communications, our staff always goes that extra mile for their customers and take ownership of tasks to ensure the correct outcome is reached for the customer. We always aim to leave the customer totally satisfied and we will not stop until a suitable solution has been achieved to a wide range of any problems.

To work for Unified World Communications you will need to strive towards perfection, great customer service is an obsession, an obsession you will need to share. If the sound of working with the latest mobile technology gets your heart pumping along with providing world class support to our customers then this is the role for you.

Job Accountabilities:

- Manage faults and requests, in line with relevant third party processes, on behalf of the customer
- Provide regular, proactive and timely communication/progress updates to internal and external customers
- Own and be fully accountable for incidents/faults/service requests through to final resolution and satisfactory conclusion
- Retain a current knowledge of network products/services as well as manufacturer hardware and support
- Ensure customer records within CRM are regularly and accurately updated providing a full audit trail of all incidents/faults and service requests
- Willingness and eagerness to learn and take on extra responsibilities

Key Challenges in Role:

- Escalation and Complaint Management
- Effective multitasking
- Managing customer expectations
- Managing conflicting and constantly changing priorities

Skills and Aptitudes you will require by the end of you apprenticeship:

- Committed to the customer experience
- Excellent interpersonal skills with a ‘can do’ attitude
- Effective time management and organisational skills
- Able to work under own initiative with a high level of accuracy and attention to detail
- Able to demonstrate an systematic approach to problem solving, ability to make informed decisions
- Ability to work under pressure and with time constraints
- Working knowledge of Microsoft packages (excel, power point, word)

Job Knowledge and Experience:

- Any previous work experience is desirable but not essential, the only must have for this role is a passion for technology and a willingness to learn and progress.
- A positive attitude
- Polite and well mannered

Qualifications:

- A minimum of 5 GCSE’s including Maths and English

**Job Types**: Full-time, Permanent

**Salary**: From £5.50 per hour

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- BLACKBURN: reliably commute or plan to relocate before starting work (required)

Work Location: One location