Security and Enviroteam Leader
4 months ago
**About The Role**:
**Introduction and overall purpose of the role**
To ensure the profitable, efficient and safe operation of the security & Enviro service contract within Parc Trostre retail park Llanelli. To provide a quality and innovative environment to all members of the team, customers, internal clients and tenants in accordance with company procedures. To provide a quality service, through team work, innovation, best practices, and the highly motivated and appropriately trained operations team. Working with support staff who are committed to the ‘One Team’ ethos of the Retail Park and working environment to manage, retain and improve the current contract service delivery with the aim of developing the continuous improvement culture throughout the site. To ensure that the team is developed to meet succession planning needs and client requirements. To be flexible in your working patterns and work on a rotational basis alongside the Team. To ensure all staff understand our goal of a creating a happy, contented fully synchronised team, striving to create as near as possible the perfect customer experience whilst at the Retail Park.
Respect - for all (Client, work colleagues, general public etc)
Integrity - behave with integrity
Service - the delivery of excellent service
Excellence - with a focus on excellence
Health & Safety Purpose: To take a direct management responsibility in the health and safety of yourself and others who may be affected by your work activities. Collation and ownership of the Health & Safety plan that covers your specific area of responsibility.
You will be working from 07:00 to 17:30, 40 hours per week.
**Main Duties & Responsibilities of the Role**
- Manage, co-ordinate and lead the cleaning and Enviro service team function optimising the use of the internal and external resources, exercising budgetary control to achieve performance, quality service and the strategic objectives of the client.
The development, implementation and monitoring of service level agreements (SLA’s) and key performance indicators (KPI’s) including customer satisfaction and the development and use of benchmarking to enable continuous improvement and measurement against other organisations.
To be responsible for developing and implementing robust processes and procedures to ensure that all operational activities are carried out in a structured, professional and client focused manner. The services provided will be monitored and reviewed to ensure added value is achieved.**
**- To promote One Team - One Complete Solution.
- To ensure that a safe working environment is maintained through compliance with all company health and safety policies and procedures
- To ensure that appropriate staffing levels are maintained with the necessary skills and provide all necessary training and development to ensure their competence in their respective roles.
- To drive a one team ethos through the whole site and ensure that all OCS staff are working together to enhance the ‘customer experience’ from the minute they enter the site to the minute they leave.
- Take an active part with Management in ensuring all OCS staff understand the objectives of the centre going forward. To participate fully in any activities, including opportunities for networking that raise the profile of OCS. Some activities being outside normal office hours.
**Health & Safety accountabilities**
- Communicate regularly with colleagues through formal and informal channels on safety matters to ensure that there is a free flow of ideas and that morale remains high.
- Ensure that the OCS safety image is reflected positively through your actions and those of your colleagues.
- Ensure that personal H&S competence and skill level is maintained i.e. attended Managing Safety programme and other Company safety events.
- Take responsibility for ensuring that plant and equipment is maintained and fit for purpose.
- Ensure that work activities are properly managed and supervised.
**Critical Performance Measures (CPMs) / Objectives**
- Achieve / exceed budgeted turnover
- Maintain accurate up to date training records for all staff
- Maintain staff absence to below 5%
- Improve employee retention & stability of the team
- To ensure all staff receive a Toolbox talk on a monthly basis
- Achieve client SLA’s and KPI’s as specified by in the contract
- Ensure all staff are trained and are able to safely deliver the scope of the contract
**Educational Level**
Highly literate and numerate (essential)
Good I.T Skills
Competent in the use of Microsoft Word, Excel, PowerPoint and Outlook
Understand budgets and basic accounts
Support / develop / implement a staff development program
**Professional Qualifications required for the job-(particularly for compliance purposes or technical requirements of the role)**
SIA Front Line Licence Holder (OCS will train if not)
CCTV Licence holder (OCS will train if not)
Hold an IOSH Certificate (OCS will train
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