Support Officer

2 weeks ago


Canterbury, United Kingdom Kent Recruitment Bureau Full time

Do you have sound IT skills and an interest in testing or knowledge of this kind of work gained through a relevant qualification or experience?

Can you show an understanding of higher education outreach, widening participation, and an enthusiasm for technical accuracy?

We have a vacancy for a Support Officer & Tester to join our small development team, leading on quality assurance for Higher Education Access Tracker (HEAT), a system hosted by the University of Kent which provides a member-based service supporting the targeting, monitoring and evaluation of activities delivered by more than 100 providers of Higher Education (HE) across the country.

The role includes advising, supporting and troubleshooting for HEAT users, so you will be comfortable regularly dealing with a wide range of customers and building good working relationships across the Service.

The role is fixed term to the end of 2023 with the possibility of continuation thereafter.

As a Support Officer & Tester for HEAT you can expect to get involved in:

- user testing the HEAT system and feeding back outcomes to the technical team
- leading on the bug-fixing process
- general system troubleshooting and problem-solving, responding to queries
- providing a support service and system training as required.
- excellent IT skills and experience in using spreadsheets or databases
- the ability to follow procedure and protocol in relation to testing methods and troubleshooting
- an ability to focus on repetitive, intensive tasks that require concentration and accuracy
- good interpersonal and communication skills.

What we can offer you:

- a friendly, open and collaborative working environment and support in your development and wellbeing
- if campus-based, hybrid working options allow a flexible blend of office and home working (to be agreed in line with business needs)
- 43 days leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
- an excellent pension scheme with generous employer contributions
- on-campus cinema/theatre, sports facilities, library, nursery and food outlets, set among green, open space overlooking the Cathedral
- study while you work discounts, cycle to work scheme, local business discounts
- on-site parking



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