Family Support Worke

1 month ago

Birmingham, United Kingdom The Refugee & Migrant Centre Full time

Job description

Main Tasks and Responsibilities

Manage a caseload of clients/households
- To hold a caseload of host - guest households
- Provide pre and post arrival support to hosts
- Provide initial reception and orientation at client’s homes and within their local community settings
- Carry out a holistic needs assessment and prepare a Personal Integration Plan with every household on a quarterly basis, preferably in the client’s homes
- Negotiate specialist intervention with external agencies as appropriate according to the client’s needs
- To be the lead contact for all agencies and responsible for coordinating support for your key clients
- To work with families in a variety of locations such as within their home, RMC premises, on outreach and via digital means
- To jointly agree a plan leading to beneficiary independence and service exit as per project requirements
- Where possible deliver the service in a community language
- To deliver a comprehensive action plan for welcoming the refugees from preparation prior to arrival and support for the first year.
- To promote the long-term integration of refugees and the development of refugee communities by providing a range of tailored services to them and through working with other service providers to maximise opportunities for refugees
- To work with clients to facilitate their access and engagement with mainstream statutory and voluntary sector services
- To ensure that this work is carried out in accordance with RMC’s values, principles, policies and procedures, specifically those around equal opportunity, confidentiality, impartiality and non-directive advice
- With the support of the HfU Project Coordinators and Managers, to maintain and develop excellent working relationships with and between external stakeholders to improve the availability of mainstream and specialist services for newly arrived refugees.
- To work as part of a multi-skilled team, supporting your colleagues and volunteers to achieve outcomes
- To keep full, accurate and up-to-date case records
- To provide written and oral reports as required
- To work with the coordinator in reviewing, planning and developing the service delivered to beneficiaries
- To carry out monitoring and evaluation processes as appropriate

For the Charity
- To play an active role in one or more RMC’s working groups as required.
- To liaise with other teams in RMC as appropriate
- To attend regular team meetings, to share information, monitor services and foster effective and supportive teamwork
- To participate in supervision, appraisal and training as agreed with the Manager.
- To carry out administrative tasks in support of own work (e.g. word
- processing, filing and recording on RMC’s database)
- To carry out other duties consistent with the nature of the post, and in furtherance of the project
- To carry out all the above in accordance with the aims, values and policies of RMC confidentiality, impartiality and Equal Opportunities

The above duties will be prioritised by the Regional Resettlement and Integration Manager in consultation with the post-holder. The post-holder may be asked to re-organise his/her work to help RMC to respond to changes in type or extent of needs of refugees, which can arise from time to time. This would be done in a way consistent with the purposes of the post and in consultation with the post-holder.

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