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Mental Health Support Worker

3 months ago

Nottingham, United Kingdom Improving Lives Notts Full time

**Job Description Mental Health Support Worker**

**Purpose of Job**: To provide an independent support service for service users/beneficiaries in Nottingham, in particular for people with mental health issues

**Hours**: As stated on the advert: Monday to Friday working (9am-5pm)

**Salary**: £23,026-£24,015 dependent on experience and responsibilities

Improving Lives is a local charity supporting adults experiencing multiple disadvantage. We offer an individualised service to enable people to manage the challenges they face more effectively.

**Main Purposes of the Job**
- To assess people’s needs and risks and ensure an appropriate and timelyresponse from referral onwards
- Provide a bespoke support service to beneficiaries to meet their identifiedneeds or enable them to access other appropriate services that will meetthose needs
- Work in partnership with other agencies to ensure beneficiaries’ needs aremet
- Enable people to become more confident in expressing their views, improvetheir living skills, decrease their social isolation and increase their sense ofbeing part of the community

**Key tasks**
- Communicate effectively with people who use the service and with other agencies
- Undertake holistic assessments of risk and need and using an outcome starproduce an action plan in partnership with the beneficiary
- Work through an action plan with the beneficiary on areas they identifyincluding, but not exclusively: housing, debt, mental health, social isolation
- Empower beneficiaries to address difficulties that arise in their lives ratherthan ignore them
- Ensure there is a thorough understanding of and adherence to ImprovingLives policies and procedures including Risk, Lone Working and Adult andChild Safeguarding
- Attend meetings and appointments as appropriate
- Refer to appropriate services and ensure that this is followed through.
- Ensure professional boundaries at all times.
- Represent Improving Lives in an appropriate, professional and sensitivemanner at all times
- Attend and make effective use of supervision
- Attend, and after training, facilitate drop in and semi-structured groups,including groups over video call

**Administration**
- Ensure that all meetings and appointments are recorded accurately and in atimely manner
- Beneficiaries’ files are to be maintained to a high standard and contain allrelevant information and documentation
- Ensure that Data Protection and GDPR is adhered to
- Work as part of a team and attend staff meetings
- Attend and make effective use of supervision
- Be responsible for your own time keeping, management and adhere toworking deadlines
- Ensure Action Plans are up dated and completed
- Ensure Risk Assessments are up dated and correct
- Ensure Outcome measures are completed and repeated at regular intervals
- Prepare case studies, with consent, outlining the support offered anddifference made to people’s lives
- Make effective use of Improving Lives’ systems (including Lamplight,Sharepoint and Breathe).
- To use Petty Cash as per policies and procedures
- Keep Time Sheets
- Follow sickness and annual leave policies and procedures

**Equality and Diversity**
- To promote and work in accordance to the Improving Lives Equality andDiversity Policy
- To have an understanding and sensitivity in relation to mental health issues

Training and Development:

- To undertake training and development activities as appropriate

**PERSON SPECIFICATION**

**Qualifications/ Experience**

NVQ level 2 or equivalent in literacy and numeracy (English GCSE level A-C or equivalent)

Direct experience of offering support to people affected by mental health issues

Knowledge of the possible impact on people of facing issues including homelessness, housing, substance misuse, domestic violence, unemployment, social exclusion, poverty

Experience of running groups

Experience of teaching new skills, including digital skills

Desirable: Full UK driving licence and access to vehicle

**Communication**

Communicates with people face to face, over the phone and on video call effectively

Can give clear and concise instructions over the phone and on video call.

Able to keep accurate, timely electronic records of contact with service users and professionals.

Competence in Microsoft Office Suite (incl. Excel), Using Online Systems, Using Video Calling Software (i.e. Zoom) and Internet Browsing (incl. setting up Online Accounts and using Price Comparison Sites).

Able to liaise effectively with other agencies with and on behalf of service users

Model good communication to enable service users to develop ways to communicate more effectively for themselves

**Team Work**

Ability to work as part of a team: covering for colleagues annual leave and training

Attendance and contribution at team meetings to enhance team development

Ability to work collaboratively and flexibly and share own knowledge openly with team

**Responsibility and Autonomy**

Able to use supervision effecti