Front of House Supervisor

Snug Hospitality is an ambitious hospitality operator creating comfortable, warm, and cosy pubs around Norfolk. Established in 2020, we acquired our first venue in May 2021 and now operate 8 venues in Norfolk with our 9th due to open by the end of May. Behind Snug Hospitality is a team of committed individuals full of **bold** ideas and enthusiasm, **passionate** about our industry & **loyal **to each other and our customers.

**THE ROLE**

We're looking for a passionate, customer focused team leader to join the team at our 9th venue, a country pub in the Loddon area.

You will be the face of the business when on shift, comfortable leading the team and delivering amazing standards. The role will include:

- Delivering exceptional customer service standards making sure customers feel welcome, enjoy their time with us and want to come back
- Making sure our food & drink is always of the highest quality before it reaches the customer
- Resolving any issues proactively
- Coaching the team to take accountability for their customers and play their part in creating a successful business in all areas.
- Keeping the pub looking great at all times
- Supporting the pub management to ensure profitability is high
- Placing orders as required
- Playing a lead role in working with the team to achieve sales targets
- Acting as a key holder to open & close the pub as required

**THE PERSON**
- At least 1 year in a supervisor or senior team member role in a similar venue
- An understanding of the local area
- Experience of working directly with the business owners & a small yet growing business (preferred)
- Desire to learn & develop your skills

For the right person there is the opportunity to take on a bigger role in 6-8 months.

If you are dedicated, hardworking and passionate about hospitality, this is the role for you.

**Job Type**: Permanent

Pay: Up to £12.50 per hour

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Supplemental pay types:

- Tips

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person