Cma2042 - Principal Case Officer

3 weeks ago

London, United Kingdom Competition & Markets Authority Full time

**Details**:
**Reference number**:

- 339250**Salary**:

- £55,133 - £62,417- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- Consumer**Type of role**:

- Analytical
- Investigation
- Project Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 4Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Belfast, Cardiff, Edinburgh, London, ManchesterAbout the job

**Job summary**:
Are you looking for an opportunity where you can use your project management, research and analytical skills to make a positive impact on the UK economy and society?

Do you want to develop your leadership, management skills and understanding of consumer protection law, working for an organisation that is passionate about protecting consumers and keeping markets competitive?

Join the Competition and Markets Authority (CMA) Consumer Protection Group and play a key role supporting our work to make markets work well for consumers, businesses, and the economy.

We help people, businesses, and the UK economy by promoting competitive markets and tackling unfair behaviour. Our work is wide ranging, ambitious and often new and challenging.

The Consumer Protection Group takes targeted enforcement action to protect consumers from unfair behaviour by businesses who are breaching consumer protection law and supports businesses with guidance on what they need to do to comply with the law.

Some of our recent investigations include reviewing the unit pricing practices of grocery retailers as part of a programme of work to tackle cost of living pressures; freeing people from costly ground rent lease clauses; tackling fake and misleading online reviews; and cracking down on companies that make misleading green claims.

As a Principal Case Officer, the key aspects of your role will vary from project to project and will depend on your skills and experience. You can expect your role to include:

- developing the analytical framework for investigations;
- gathering and analysing evidence from the businesses concerned, from other stakeholders and from other sources (such as desk based and online research);
- preparing evidence and arguments to support any allegations of breach of consumer protection law;
- managing the enforcement timetable;
- developing compliance programmes to drive improvements across markets; and
- working with colleagues from across the CMA to prepare for the new consumer enforcement powers under the DMCC Bill.

Joining the CMA is an opportunity to use your skills for the public good, helping an organisation passionate about protecting consumers and keeping markets competitive.

**Job description**:
As a Principal Case Officer, your role will vary from project to project and will depend on your relevant skills and experience. You can expect your role to include:
**Consumer protection investigation**
- Support the Project Director and Assistant Director in defining the direction and strategy for investigations, taking account of the relevant issues, the wider consumer policy context, and the resourcing implications.
- Manage investigations in line with the CMA’s project management framework, devising the project timetable and other project management materials, managing allocation of work, liaising with colleagues to ensure adherence to the timetable and budget at each stage and reporting on progress.
- Take the lead on individual workstreams, including carrying out complex analysis, and contribute to effective decisions on the project by ensuring that decisions and recommendations are based on clear, accurate, well-reasoned and evidence-based analysis.
- Draft and finalise a wide range of documents, including letters to parties, internal governance papers, reviewing project papers for quality, coherence, accuracy, and confidentiality.
- Identify and proactively manage risks through establishing a risk framework, monitoring risks, taking action where necessary and escalating as appropriate.

**Communication**
- Develop and maintain fair, open, professional, and proactive communication with the businesses under investigation.
- Build and maintain collaborative relationships with national governments, with UK and international consumer protection enforcement authorities and consumer representative organisations, often at very senior levels.

**Leadership and management**
- Manage staff, supporting colleagues to develop their careers, fostering talent, and carrying out performance reviews and other related tasks.
- Contribute to the wider Consumer Protection Group and the CMA, including:

- on corporate and policy projects;
- by coaching and mentoring staff; and
- by capturing and sharing best practice across the CMA.

**Other opportunities**
- While this role will be based in the Consumer Protection Group, you might on occasion also be asked to

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