Wholesale Customer Service Representative

1 week ago

Nottingham, United Kingdom VF Corporation Full time

**Job Ad**
Vans is looking for an exceptional Wholesale Customer Service Representative fluent in Italian to join our Wholesale Customer Service team based in Nottingham, UK.

**Let’s Talk about the Role**

Putting customers at the heart of everything you do, you will be the first point of contact for Vans’ wholesale Accounts and will be responsible for tracking the lifecycle of accounts from order entry to final delivery, along with being the first point of contact for the Team on Operational activities.

**How You Will Make a Difference**

As a Customer Service Representative, you will provide an exceptional service to major online and high street retailers across Europe by:

- Understanding and managing Wholesale accounts across several markets in the EMEA region.
- Building a rapport and strong relationships with both and across our warehouse, planning, sales and credit teams to deliver the best possible outcome
- Ensuring timely Orderbook conversion, in-line with customer expectations and brand objectives, whether via automated flow or manual releases, highlighting any risk or opportunity to conversion in the current month
- Interpreting a variety of daily reports as needed by the business
- Following the end-to-end order to shipment process, liaising with our DC to ensure timely shipping

**Skills for Success**

With your ability to build strong working relationships with a diverse range of people you will also bring the following skills to the role:

- You will be native or fluent speaker in Italian plus English with strong communication skills
- You will be computer literate with strong Excel skills and the ability to produce reports
- You will be analytical with a flair for problem-solving
- You will have strong customer service skills
- You will have the ability to balance responsibilities in a dynamic and fast-paced environment

**What’s in it For You**

We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package:

- A supportive feedback-based culture where respect and integrity guide us in what we do
- An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together
- Be part of an iconic lifestyle brand in a multi brand, multi countries organization
- 50% employee discount on all VF brands both in store and online
- Subsidised canteen and break out areas offering complimentary hot drinks
- Health Shield membership and access to numerous health and wellbeing initiatives
- 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off
- 12% contributory smart pension scheme (8% on us, 4% from you)
- Free secure onsite parking and discounts with local public transport

**Where and When you will work**:

- **Hours**: Monday to Friday, 36.25 hours per week (between 8am and 6pm)
- **Working style**: Hybrid (flexible and 15 days from abroad anywhere in Europe)
- **Location**: NG2 Business Park, Nottingham (must live within commutable distance)

**Free to Be, Inclusion & Diversity**

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.

**About VF**

VF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic brands such as Vans®, The North Face®, Timberland®, Dickies®, Eastpak®, Napapijri® and Supreme®. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. It’s a commitment shared by our global associates across all brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling.

**Join the Vans Family**
- Vans _® is the original action sports footwear company, rooted in authenticity and creativity. Founded in 1966, we have thrived on a legacy of impacting our greater community through four pillars: action sports, music, art and street culture. We are constantly inspired by the expressive creators within our company and community as they bring new and innovative perspectives to shape and transform the future of our business.

At Vans, our culture sets us apart and influences everything we do. We are d

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