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Customer Onboarding Agent

4 months ago

Norwich, United Kingdom Epos Now Full time

Ready to start a career with a market-leading international company?

**Job title**: Customer Onboarding Agent.

**Location**:UK, Norwich.
**Company**: Epos Now.

**Salary**: From £21,760 with uncapped commission.

**Working hours**:Full-time, Monday - Friday | 9am to 6pm.

**About the job**:
As a customer service onboarding consultant, you will be setting up new customers and supporting them during their first month with us.

A positive and confident communicator with an excellent telephone manner, you will be the first interaction for many prospective customers looking for a tech-led solution to their challenges. As a member of the customer support team, you will play a key role in handling customer support calls to onboard new customers and resolve any queries timely and efficiently.

**What will you do?**
- Onboard new customers by delivering training.
- Handle inbound customer support calls and answer webchats and tickets.
- Record customer data accurately.
- Conduct remote troubleshooting and training sessions with clients.
- Develop an in-depth knowledge of our products and services.
- Hit your call time and upselling targets using a “soft sales” approach.
- Provide excellent customer service

**What do you get in return?**
- Earn uncapped commission pay on top of your salary.
- Career progression opportunities - our philosophy is to promote internally.
- Company bonus scheme.
- 24/7 access to a mental health and well-being online centre, with private medical and dental schemes.
- Exclusive retail, restaurants and travel discounts.
- Collaborative company culture with regular team building events.
- Company pension.
- 20 days annual leave (increasing a day each year), plus bank holidays.
- Free onsite parking at Norwich office.

**What do you need to apply?**
- Be proactive - you must be driven to succeed and hit your targets _(Essential)_
- Great organisation and attention to detail to manage your phone, diary and data systems. _(Essential)_
- Excellent communication skills across all mediums. _(Essential)_
- Resilience to bounce back from unhappy customers. _(Essential)_
- Empathy for customers and the ability to remain calm and professional. _(Essential)_
- Have a good understanding of tech (Android, iOS, Windows) and experience using Google Suite. _(Desirable)_
- At least 1 year’s experience in customer service/support. _(Desirable)_

**Why EposNow**
Epos Now is a market-leading fintech business with an international presence (71 countries and counting). As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone.

We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA and Australia.

Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customer service teams to support future growth - it’s an exciting time to join us

**What are the next steps?**

Interviews for this role are starting immediately.

**Ready to begin your career with us?**

**Job Types**: Full-time, Permanent

**Salary**: £21,760.00 per year

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Yearly bonus

**Experience**:

- Customer Service: 1 year (required)

Work Location: In person

Reference ID: NORIMP