Care Navigator

**Main duties and responsibilities**
- **Provide reception duties**_
- Receive and direct patients and visitors on arrival
- **Operate telephone system**_
- Receive and make calls as required.
- **Care Navigate**_
- Effectively use practice appointments system by navigating to appropriate clinician or services, booking appointment to best meet patient need including outside agencies
- **Manage medical records**_
- Ensure patient information and correspondence is appropriately processed and recorded on electronic and paper filing systems
- Update electronic and paper medical records as required
- Input on to and remove patients off clinical systems
- **Process incoming and outgoing post**_
- Ensure correspondence is processed, actioned, recorded and distributed appropriately
- Provide Workflow/Summarising support to clinicians
- **Provide and maintain information necessary for contract compliance**_
- Monitor designated workstreams
- Take necessary follow up action related to designated workstream areas, including contacting patients to arrange appointments.
- Ensure all patient interventions are correctly recorded and coded.
- **Process test results**_
- Receive and process test results from GP’s. Ensure that these are provided to patients in line with practice policy, particularly in relation to confidentiality.
- **Self-development**_
- Participatin supervision and training as required to meet the requirements of the role.
- Participate in the practice appraisal system.
- Perform tasks to the best of ability and contribute to the performance of the team.
- **Quality, Governance & Compliance**_
- Organise and participate in relevant practice audits and take any agreed actions.
- Work within contractual and legislative requirements to ensure that the practice is safe, efficient and provides the best possible care for patients.
- Offer suggestions to the Management regarding practice improvements.
- Provide advice and guidance to colleagues within the scope of the role.
- **Undertake any other duties commensurate with the post**_
- Support colleagues to provide service as required, including working flexibly to provide emergency cover
- Participate in appraisal, supervision and training as required

**Job Type**: Part-time
Part-time hours: 20-30 per week

**Salary**: £11.42 per hour

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 17/03/2023