Scheduler
5 months ago
Do you have a keen eye for detail and a passion for providing exemplary aftercare services? We are seeking an organized and proactive Aftercare Coordinator to join our client which are a rapidly growing M&E contracting business.
In this pivotal role, you will manage all aspects of the aftercare process from initial defect reporting to timely resolution. Your focus on upholding quality standards and enhancing the customer experience will be integral to our continued success.
If you are a natural problem-solver who thrives in a fast-paced environment, this is a superb opportunity to make your mark.
**As the Aftercare Coordinator, your responsibilities will include**:
- Receiving, documenting and managing defect reports from clients
- Coordinating with occupiers to arrange suitable times for engineers to attend site and address reported issues
- Scheduling and allocating engineers for defect repairs
- Providing updates to clients and management
- Upholding a commitment to health & safety regulations
- Conducting post repair follow ups with clients
- Use of project management software
**To excel in this role, you will possess**:
- The ability to manage multiple tasks and priorities simultaneously.
- Excellent interpersonal and communication skills to effectively liaise with clients, engineers, and senior management
- An analytical mindset to interpret data
- Have problem solving skills
- Ideally a strong understanding of health and safety regulations within the construction industry.
This is a very busy role but the environment is relaxed and friendly.
It is office-based Monday to Friday with working hours of 8/9am to 5pm.
**Job Types**: Full-time, Permanent
**Salary**: £28,000.00-£30,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
- No weekends
Application question(s):
- Do you have experience within construction or M&E contracting?
- Are you happy being office based Monday to Friday?
- Are you familiar with any project management software?
Work Location: In person
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