Helpdesk Contract Administrator

1 month ago


Wantage, United Kingdom Smart 1 Recruitment Limited Full time

Established Facilities Management organisation seeks a **Helpdesk Contract Administrator** to join their busy team to support Clients, Suppliers, Management and other staff as required. Reporting to Director of Service Delivery, proven experience in the Facilities management industry and within a Help Desk environment is essential to this role of **Helpdesk Contract Administrator**.

Duties will include:

- Ensure all legislative requirements are adhered to
- Cover front of house service at local client sites
- Planning and allocation of tasks to technical team, contractors, directly employed engineers any other third party as required
- Ensure all planned preventative maintenance is accurate, completed within required service level agreements and that records are readily available
- Monitoring of all active jobs ensuring planning and escalations are in place as required and the CAFM system is updated accordingly
- Collate and prepare operational and performance data for Company and Client reports
- Communicate with H&S, Compliance and Property Managers to ensure all Risk Assessment Method Statements and Permits are in place as required
- Raise ad hoc POs for parts /labour on behalf of engineers
- Administrate activities on Elogbooks as required to support departments throughout the business
- Prepare and support invoicing accordingly
- Front of House cover as required for sickness/leave absence
- Previous experience within a similar role within Facilities Management industry - **desirable**:

- **DBS Check (current or applied)**:

- Ability to prioritise work effectively to meet business requirements with demonstrable planning and organisational skills
- Attention to detail and high level of accuracy
- Ability to communicate within and across functions at all levels and with confidence
- Ability to adapt to changing requirements
- A determined individual with high standards
- A desire to develop as an individual, willing to embrace new challenges
- A self-starter and able to work autonomously
- Good knowledge of Microsoft Office

Location: Wantage
Hours of Work: Monday to Friday 08:30 - 17:00, (must be flexible and available to cover client sites if required between 7am and 7 pm)

**Salary**: Negotiable dependent upon experience

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: 226/18102023/CSG



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