Office Coordinator and Logistics Support Person

6 months ago


Caldicot, United Kingdom Mead Farm Foods Ltd Full time

**Mead Farm Foods Ltd **is a family run business providing high quality fresh produce delivered to local customers. Recent expansion plans have led to this opportunity for an enthusiastic and driven individual to join our customer focused business.

They will need to take responsibility for high standard of customer service of the business and customer service performance as well as always looking to find and implement improvements.

**- Required Skills**:

- Very well organised
- Flexible and willing to help in different tasks
- Great time management skills
- confident using and building KPIs in Excel
- Excellent IT skills
- Motivated and driven
- Reliable
- Team player and able to work on your own initiative
- Excellent customer service skills
- Good eye for details and accuracy
- Analysing performance data
- Fast learner

**Key areas of responsibility**:

- Managing the internal ordering software - registering new customers, amending orders and maintaining customer records
- Dealing with customer queries regarding orders and deliveries
- Managing automated invoicing system
- Creating and maintaining KPIs
- Identifying improvements in areas of customers complains, driver performance and round performance
- Responding to all queries in a professional manner and providing excellent customer service
- Resolving customer issues while providing a great personable service
- Liaising with production and logistics team on a daily basis
- Managing and maintaining a robust system to ensure drivers deliver accurately to all customers every time and communicate feedback to drivers to ensure continuous improvement.
- Controlling stocks of bought in to ensure efficient supply and minimum waste, dealing with the suppliers.

**Working days/hours**:
Monday to Friday - start and finish time to be agreed but you need to be flexible, starting at 25 hours per week

Some Saturday mornings required which can be done remotely.

**Job Types**: Part-time, Full-time, Permanent
Part-time hours: 15-25 per week

**Salary**: From £11.50 per hour

Work Location: In person



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