IT Service Desk Engineer

4 weeks ago


Epsom, United Kingdom LinkPoint Resources Limited Full time

**£30,000 - £35,000 + Car Lease + Great Benefits**

**Hybrid & Flexi Working, Monday - Friday on shift rotation (8:00am - 4:30pm / 9:30 am - 6:00pm)**

**IT Service Desk Engineer / 2nd Line Support Core Duties**
- BAU - working as part of service desk team to support end users directly
- Day to day support of desktop, MAC, laptop, and printer issues
- Support of Windows TS environment issues, cabling, TCP/IP issues and VoIP phones
- Manage service desk processes in line with standard operating procedures
- Instal new hardware phones, laptops, servers etc.
- Assist in ensuring that the infrastructure integrity is managed effectively
- Escalate issues to 3rd line support as required
- Create and update technical documentation as required
- Build relationships with IT teams from other parts of the group and 3rd party providers
- Ensure that all documentation (weekly updates, etc.) is completed on time
- Liaise with users at all levels
- Produce and maintain documentation of any relevant procedures or configurations

**IT Service Desk Engineer / 2nd Line Support Key Skills**
- Windows Server 2008 R2, 2012 R2, 2016
- Virtual environment (VMWare ESX) experience
- Microsoft Active Directory 2008 R2/2012/2016
- Solid technical understanding and experience of AD user creation, management, and GPO
- Microsoft Exchange 2010/Exchange online
- Scripting - Powershell and basic VBS
- Mimecast
- Veeam ver 8x/9x
- VMWare basic administration, server management
- Office 365
- Cisco Routing and Switching
- SCCM experience
- Application & messenger support experience
- Strong planning and organisation with the ability to work under pressure
- Ability to build relationships with all levels and departments
- Excellent communication skills
- Solution driven

**_Are you enthusiastic about the IT Service Desk Engineer / 2nd Line Support job? Send us your CV in word format today_



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