Emergency Department Assistant

1 month ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 2

**Main area**
- Emergency Department
- **Grade**
- Band 2
- **Contract**
- Permanent
- **Hours**
- Full time
- Part time

37.5 hours per week (Part time hours considered)
- **Job ref**
- 164-5107165-A**Site**
- Nottingham University Hospitals
- **Town**
- Nottingham
- **Salary**
- £20,270 - £21,318 Per Annum
- **Salary period**
- Yearly
- **Closing**
- 20/04/2023 23:59Job overview

We are holding interviews on 13 May 2023 for Emergency Department Assistants at the Trust recruitment event

As an Emergency Department Assistant at Queen’s Medical Centre (working in adults and paediatrics), you can make all the difference. You’ll be part of a team that makes sure patients and their relatives are reassured and the medical staff who treat them have the support and resources they need to do the best possible job. It’s a big responsibility, and it’s as rewarding as it is challenging in one of the biggest Emergency departments in Europe.

Main duties of the job

In addition to the below summary, you’ll need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.

Working for our organisation

The reception role involves, after extensive training, working on various hospital & national computer systems, inputting data accurately & at speed, maintaining accurate electronic & paper records, dealing professionally with telephone enquires both internal & external, to maintain a high level of patient confidentiality. A high level of customer care is required for this role.

This is a role that calls for a ‘people person’ with a very well organised approach. You’ll need a good basic education and be able to speak and write English well & be able to input data quickly & accurately, but more than that you need to be cheerful, pleasant and patient. Reliability is extremely important, as is the flexibility to work nights, weekends and bank holidays (shifts are on a rota basis, 24/7). This post could also expose you to distressing issues and incidents. In all aspects, full initial and ongoing training will be available to you.

Detailed job description and main responsibilities

Please see the job description, person specification and top tips for further information.

You will need to:
Hold the right to work in the UK (certificate of sponsorship is not available for this role)

Be prepared to undertake pre-employment checks, which can last a number of weeks and includes a medical and criminal record check

**What to expect after applying**:
If you are successfully shortlisted, you will be invited to a** face to face interview**. The interview will include a welcome session where you can find out more about us and vice versa. This is then followed by a numeracy and literacy test before your interview.

**Please note that virtual interviews will not be available.**

Person specification

Experience

Essential criteria
- Please provide some examples of your experience in dealing with customers, patients or clients in a work environment

Communication and relationship skills

Essential criteria
- Please provide some examples of how you have demonstrated clear and effective written and verbal communication skills.

Analytical and Judgement skills

Essential criteria
- Please demonstrate and provide examples of understanding the importance of instructions and written procedures

Planning and organisation skills

Essential criteria
- Please demonstrate and provide examples of how you use effective time management skills

CRIMINAL RECORD BUREAU CHECKS (CRB)

Employer certification / accreditation badges

**Applicant requirements**:

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