Broker Service Centre, Underwriting Service Advisor

7 months ago

Birmingham, United Kingdom AIG Full time

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial
and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through
a diversified, multichannel distribution network.

About the role

PURPOSE

Responsible for providing excellent customer service to all brokers. Development of business relationships with brokers over the telephone and managing queries & mid-term adjustments to the agreed department SLA’s. Referring any non-standard cases to the appropriate underwriter.

Professionally handle incoming calls from existing customers, completing enquiries, and taking all necessary actions in a professional and service focused approach.
Take responsibility for all customer requests, ensuring action and follow up within the agreed service level.
Develop and Maintain productive external and internal relationships
Recognise and convert opportunities to introduce other AIG products to existing customers.
Consistently achieve individual performance targets (KPI).
Effectively liaise with appropriate representatives of other departments to successfully resolve customer enquiries.
Practice customer care by providing accurate information to customers at all times.
Ensure good product and system knowledge is maintained.
Ensure all relevant systems are updated in a timely manner

**What we’re looking for**:
Customer service experience required
Experience or qualifications in the Insurance industry is desirable
Demonstrate excellent customer service skills
Good Team player.
Demonstrate drive and a can-do attitude
Good communication skills written/verbal.
Attention to detail
Awareness of the impact of regulation and FCA

A look at our Benefits

We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.

We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

**Functional Area**:
OP - Operations

**Estimated Travel Percentage (%)**: No Travel

**Relocation Provided**: No

AIG Europe S.A. (U.K. Service Branch) & American International Group UK Ltd

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