Clerical Officer

2 months ago


Dewsbury, United Kingdom Mid Yorkshire Teaching NHS Trust Full time

To work as part of a multi-skilled, multi-disciplinary team providing a range of administration and clerical services. Assist with the typing of medical correspondence using copy, audio tapes and relevant IT systems to a high and accurate standard. This may include clinic letters, medico-legal reports and other administrative work. To collate and accurately enter patient outcome measures, using a spreadsheet based database.

To make telephone contact with patients scheduled for admission, completing a pre-admission checklist and escalating any short notice cancellations. Provide an efficient customer service, dealing with enquiries from Patients, Medical Staff, General Practitioners and PCT. Effectively utilise the Trusts information systems. Be aware of Performance Targets relevant to the Service Area.

Undertake appropriate problem solving within areas of responsibility Ensure that all clinical support staff aware of any changes within the Trusts information systems as and when required. Completion of Letters to patients, consultants and GPs detailing outcome of decisions for non addition to waiting list. Arrange any follow-up appointments required for further assessment in accordance with the 18 week access target/6 week diagnostic target. Point of contact for investigations on patient timeline for Cancelled Operations, Complaints and untoward incidents on behalf of the Patient Service Manager.

Arranging appropriate transportation of patients for attendance at relevant department. To negotiate mutually convenient admission date and time with patients ensuring all access targets are met. Make appointments on the Trusts information systems as per standard operating procedures. Accurate addition of patients to the waiting list ensuring any relevant notes recorded.

Ensure that if a patient requires Prior Approval that relevant forms are completed and forwarded to the relevant PCT, status recorded on the Trusts information systems. Maintain departmental filing systems. Take appropriate action on receipt of test results / correspondence.


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