Service Charge Officer

4 days ago


Sittingbourne, United Kingdom Optivo Full time

**Sittingbourne or Battle - hybrid working available (3 days home working, 2 days onsite)**

**What you'll do
**Are you an individual who is enthusiastic about service to improvements residents’ satisfaction and business effectiveness? If so, this will be the perfect role for you You’ll be responsible for undertaking tenant and leaseholder service charge calculationsin accordance with legislation and organisational policy. You will help ensure service charge costs are fully recoverable from all residents required to pay service charges, including tenants, leaseholders and other clients by preparing and completing accountsas assigned.

You’ll also have a great opportunity to develop and maintain good professional working relationships with all relevant internal and external customers, stakeholders and partners. Lastly, you will ensure that all relevant financial controls are maintained,and correct procedures followed.

**This role is being offered on a permanent contract working 36 hours per week. You will be given the opportunity to work from home 3 days a week, and work onsite the remaining 2 days.**

**What you’ll need**
- You’ll ideally have a minimum of 5 GCSEs with Maths and English, grade A-C, and have comprehensive knowledge of statutory/legal requirements in relation to service charges.
- Good IT skills including the use of Excel, Sun Vision, Orchard (or equivalent Housing management system) and Purchase ordering systems.
- Excellent problem solving and analytical skills, with strong organisational skills and the ability to prioritise your workload.
- The ability to work on your own initiative with minimum supervision and be able to deal with changing priorities to suit business needs.
- It is important that you have good interpersonal and customer service skills along with a "can do" attitude towards problem solving.

**What's in it for you**
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working

**Inclusion and Diversity
**At Optivo we work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion,experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contributionto our One Team approach.



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