Internal Sales Coordinator

6 months ago

Gateshead, United Kingdom Zenith People Full time

Zenith Commercial are currently supporting a multinational manufacturing company based in Gateshead on their search for a Internal Sales Coordinator

They will be responsible for the efficient, effective continuous improvement on your portfolio of accounts. Delivering a high-quality customer experience to each customer in line with the business objectives and the department’s overall targets and goals

**The Role**
- Manage a full portfolio of account as allocated
- Ensure that procedures within the department are followed
- To ensure and maintain the departments targets and KPI’s are achieved through management of allocated accounts
- Provide information in a concise and timely manner, to both customers and members of the company
- Work closely with the external accounts manager to meet customer needs and expectations
- Accountable for Launch management on their portfolio of accounts
- Support the ethos of team working within the whole department
- Ensure regular and effective communication within and from all areas to achieve common business aims
- Liaise with customers as and when required with off site visits to be expected
- Be proactive in developing solutions to departmental issues, when required
- Identify issues and recommend adjustments or resolutions in order to rectify any issues
- Grow product knowledge both through regular product training and from working alongside internal departments
- Ensuring aged stocks, pre-aged stocks, overdue reserves, unreleased report, WIP status, extras tracker & Pack works tasks are continually being monitored on their accounts to meet company KPI’s
- Attention to detail is paramount and ability to accurately transfer data/pricing from point of order to invoicing
- Perform any other duties as directed by the Customer Service Team Leader/Trainer

**The Person**
- Highly responsible, reliable, and flexible with a strong work ethic
- First class telephone manner and communication skills both written and verbal.
- Highly organised
- An expert communicator at all levels, with proven ability to influence improvement within other functions/departments of the organisation
- Ability to work under pressure to deliver a high standard of service
- Attention to detail
- Excellent organisational and time management skills, with the ability to prioritise
- Strong commercial awareness and business acumen
- Organizing, Planning, and Prioritising Workload to achieve targeted KPI’s
- Reviewing procedures ensuring they are fit for purpose and improve where required

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£28,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Work Location: In person

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