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Personal Travel Advisor

3 months ago

Cardiff, United Kingdom Virgin Atlantic Full time

Cardiff

Permanent

£24,710

01-05-2024

Job Details

**Salary**: £24,710 plus commission and excellent benefits
- Hours: Full Time - 37.5 hours
- Shifts: Monday to Sunday - 09:00 to 20:00
- Location: Cardiff
- Contract: Permanent

Closing Date: Wednesday 1st May 2024

In a nutshell

At Virgin Atlantic Holidays, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. We're not just travel agents; we're dream makers and ground breakers

As a Personal Holiday Advisor, you will play a key role in delivering world-class customer service and ensuring flawless experiences for our valued customers. You will have the opportunity to work with an ambitious and proven team, competing in a fast-paced environment where attention to detail is strictly enforced.

Day to day
- Assisting customers with their personal holiday bookings and providing expert advice
- Managing customer inquiries and resolving any issues or complaints
- Collaborating with other team members to determine the best solutions for customers
- Maintaining accurate records of customer interactions and transactions
- Keeping up-to-date with product knowledge and industry trends

About you

We're looking for someone with excellent interpersonal skills, and a natural conversation starter with passion and enthusiasm to work within travel and tourism. We'd also love to see the following:

- Excellent customer service skills with a strong commitment to achieving targets
- Dedicated to building a repeat customer base
- Creative and adaptable to overcome challenges in a constantly evolving environment - no two days are ever the same
- Self-motivated and driven taking pride in your work
- Flexible and able to work varied shifts in line with customer demand. This will include evenings and weekends

What we offer
- Our training kicks off with our famous "First Dates" at our amazing head office in Crawley. This is followed by a four-week training programme which is a combination of virtual and in-store training
- Industry-leading Staff Travel benefits with up to seven flights a year to any of Virgin Atlantic's destinations (did someone say Barbados?)
- Ongoing coaching and development throughout your career
- Generous contributory pension scheme and life assurance
- EVE benefits - a catalogue of optional salary sacrifice benefits such as travel insurance and dental insurance
- Access to our Employee Assistance Programme and Digital GP service

If this sounds intriguing, we'd love to hear from you

Be yourself

Additional information