Jewson Customer Service Advisor

3 weeks ago

Dudley, United Kingdom Jewson Partnership Solutions Full time

**The Role**

Customer Service Advisor - Distribution

You'll be working for Jewson in Dudley as a Yard Operative. Jewson is part of STARK in the UK and we pride ourselves on doing everything we can to understand our customers' needs in order to deliver solutions to save them time, money and hassle. Our Colleaguesare critical to our customers' success and you will be working with a team that proactively supports them in every way possible. If you love working with people, you're a good listener and you think you could help our customers feel welcome, then this couldbe a great opportunity for you to join our team.

**Is this role right for me?**

First and foremost, we always want to recruit great people that really understand our values and ways of working. Experience within our industry is not essential, we are committed to providing you with the full tools and support required to carry out yourrole within Jewson. So if you have a passion for delivering great customer service, always look to put the customer first; can build trust and are able to proactively seek out solutions that are right for our customers, then you are likely to be a great fit

As this role is working in the yard, you'll often be working outside, so this is a great job for people who love to be outdoors. Full work wear and PPE is supplied.

**What will I be doing?**

As a Yard Operative will have one of the most important roles within the branch network. You will regularly be the first and last point of contact for customers visiting the branch so you play a huge part in delivering a fantastic customer experience. Tosupport the team you will;
- Welcome customers to the branch and take an active interest in their projects
- Get to know our product lines so you can offer advice and help to customers, making the most of all customer interactions in line with our Jewson Values
- Help to prepare customer orders, load and unload customer and supplier vehicles using a Fork Lift Truck to minimise manual handling (training will be provided)
- Check incoming deliveries and report missing or damaged products
- Maintain stock levels in both the shop and yard areas, carrying out regular stock counts
- Keep the branch looking clean and tidy, to make a great first impression on our customers
- Use our in-house systems to process customer orders to support the branch team, as and when required
- Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
- Work with colleagues to suggest opportunities for improvement

**Requirements**:
N/A

**About Us**

his role is working with Jewson part of the STARK Group. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities oftomorrow.

At STARK Group, we have a strong culture that is built on passionate and dedicated people who thrive in taking responsibility and challenging status quo. We are convinced that our continued success relies on the diverse skills, experiences, and backgroundsthat our employees bring to their everyday work.

The value of equal opportunity is embedded in the way we do business and retain talent groupwide. In our commitment to diversity, we welcome everyone with respect and an open mind.

We'd love to hear from you, hit apply And a member of our Internal Recruitment team will be in contact with you.

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