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Customer Experience Advisor X2

5 months ago

Portishead, United Kingdom Alliance Homes Group Full time

**2 x Full -Time (37 hours per week Monday - Friday between the hours of 8.00am - 6.00pm**

**Permanent**
- Do you love a chat?
- Enjoy working in customer service?

We are looking for new colleagues to join our amazing and friendly Contact Team

We pride ourselves on exceptional customer service, putting their needs at the heart of every decision we make and helping to create great places to live that our customers are proud to call home.

You will be the point of contact for these customers, providing first-time right solutions and resolving their queries alongside some admin related tasks. On occasion, you may be called upon to coordinate maintenance works in our homes, so our Home Repairs Team can continue to provide high quality repairs.

**About you**:
Our Contact Team are charismatic, team players with excellent communication skills, both oral and written.

You will have experience of dealing with members of the public, although this does not have to be in a contact centre environment and be able to maintain a high level of customer service, whilst working well under pressure.

High IT literacy skills are needed for this role as you will be working with a range of in-house databases_j_
- Please note, interviews may take place whilst the role is open and so it may be closed before the deadline if we fill the 2 positions._