Front of House Ambassador/ Receptionist

6 months ago

London, United Kingdom Dentsu Aegis Network Full time

The purpose of this role is to provide a professional, friendly reception area managing a variety of tasks

Job Title:
Front of House Ambassador/ Receptionist

**Job Description**:
What you will be doing

We are looking for someone special to become a vital part of our Front of House (FoH) team, supporting and enhancing the client experience in our UK Head Office. As a Front of House Ambassador for dentsu international, you are the face and voice of our business, playing an integral role ensuring that our visitors are looked after pleasantly and efficiently, experiencing an exceptional visit every time.

Working as part of a highly skilled and collaborative team, each Ambassador should seek to deliver an exceptional service whilst using innovation to proactively multi-task in a vibrant and exciting environment.

The difference you will make- Working as a key part of a highly skilled Front of House team, supporting the business to ensure a smooth and efficient client journey from arrival, during their visit and through to their departure.- To take responsibility for the presentation of Front of House facilities and services, where necessary liaising with the wider Facilities function to ensure our services are of a suitable standard and looking for improvements in how we work.- Responsible for helpdesk task management ensuring delivery against internal SLA- Supporting the Front of House Team Leader and requirement for data reporting e.g Switchboard, visitors, meeting and event bookings- Managing client visits and meeting room bookings to minimise client conflict is an important part of this role and the success of our business.- Representing the business as a First Aider and/or a Fire Marshall.

What you will bring- A background in front of house, reception, hospitality, concierge services from either a corporate background, hotel, high end retail or similar.- Administrative skills with close attention to detail.- Customer service skills.- IT skills and a good understanding of Outlook.

It would also be nice for you to have- Experience in working on multiple Reception/Front of House service desk.- Previous knowledge and use of Condeco or equivalent room booking and desk booking systems.

What else you need to know

This is a permanent, office-based role. The team is based in our London office, NW1 3BF

About dentsu international

Part of Dentsu Group, Dentsu International is a network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Dentsu delivers people-focused solutions and services to drive better business and societal outcomes. This is delivered through five global leadership brands - Carat, Dentsu Creative, dentsu X, iProspect and Merkle, each with deep specialisms.

Dentsu International’s radically collaborative team of diverse creators unifies people, clients and capabilities through horizontal creativity to help clients create culture, change society, and invent the future.

Powered by 100% renewable energy, Dentsu International operates in over 145 markets worldwide with more than 46,000 dedicated specialists, and partners with 95 of the top 100 global advertisers.

About Dentsu Group (dentsu)

Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1, 2020, the Dentsu Group encompasses two operational networks: dentsu Japan network, which oversees Dentsu’s agency operations in Japan, and dentsu international, its international business headquarters in London, which oversees Dentsu’s agency operations outside of Japan.

With a strong presence in approximately 145 countries and regions across five continents and with 65,000 dedicated professionals, the Dentsu Group provides a comprehensive range of client-centric integrated communications, media and digital services through its five leadership brands—Carat, dentsu X, iProspect, Dentsu Creative, and Merkle—as well as through Dentsu Japan Network companies, including Dentsu Inc., the world’s largest single brand agency with a history of innovation. The Group is also active in the production and marketing of sports and entertainment content on a global scale.

How we will reward you

As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs

Inclusion and Diversity

We’re proud to be different and that starts with our people. We believe in equal opportunities for everyone. We won’t define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. That’s what we care about. So, whether you’re joining us, or looking to move to a different part of the business, we work hard to make sure we create equal opportunities for everyone.

We are happy to discuss flexible and agile approaches to working for all our roles -

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