Team Leader

7 months ago

NewcastleunderLyme, United Kingdom The Coffee House Full time

**Role: Team Leader**

**Rate of Pay: up to £11.47**

**Contract available: Permanent, Minimum 30 hours per week**

**About us**

The Coffee House is proud to announce an exciting new position as a Team Leader in our coffee shop, based in Newcastle. The store provides a fun, yet busy and relaxed environment for everyone.

The Coffee House is a chain of independent coffee shops based across the North West of England and North Staffordshire, We opened our first store in Lymm village in 2011 with the vision to change the way people eat, drink and relax and have been continuing to grow the business ever since We are a forward thinking company, priding ourselves on new and innovative ways of working. We bring passion, individuality and quality to all of our stores. We have a vision for growth, but want to maintain our independent values and continue to aim to be everyone’s ‘go to’ coffee brand.

**Core Brand Values**

**Guest Experience**: It is important that all of our employees look to go that extra mile for all of our guests. We feel that we are more personable, friendly and genuine than our competitors. We look after every guest whether you are meeting friends, using the store as a workspace or just relaxing. We aim to create an environment for everyone, and it is the continued support of our regular guests that ensures the success of our business.

**Passion for coffee**: Our coffee is the heart of our business and is all produced in our very own roastery. We ensure that fresh tasting coffee is served by our trained baristas each and every day.

**Bakehouse**:We have a highly skilled team of bakers who ensure that all the products whether that is the bread we use for sandwiches or our quality confectionery are consistently made to a high quality for our guests to enjoy.

**Cookhouse**: All of our products are handcrafted in our newly built production kitchen every day to ensure our guests get the best possible products, using ingredients that are specially selected from local and independent suppliers.

**About you**

As a family oriented business we are looking for people who can come and join our journey who share the same passion and enthusiasm for genuine hospitality. If you are someone who has a confident personality and dedication to ensuring all our guests leave with a smile on their face, we would love to hear more from you.

As a Team Leader you will be the face of our brand and ensure that you give an exceptional guest experience and represent the brand by promoting all of the company's core values. Ideally you will have supervisory experience from a hospitality background and have a forward thinking approach to problem solving and identifying areas for improvement in your store.

**What you will bring**:

- You will provide an exceptional and genuine guest experience for everyone and ensure you follow our vision of changing the way everyone eats, drinks and relaxes, whether that be ensuring we greet all our guests with big hello’s the moment they walk in or recommending your favourite product for someone to try.
- You will ensure our standards around product quality and store cleanliness remain excellent.
- You will need to have a strong understanding about the products that we sell in order to confidently advise our guest
- Ensure high levels of safety and care in mind when using company equipment.
- To undertake any other duties that may be required from you while you work for The Coffee House, which could include opening and closing stores where required.

**The Roles & Responsibilities**

The role of a team leader is to support the store manager in leading the team, run an effective shift and ensure all our team are ensuring the guest experience is the top priority. You will also be responsible for supporting the store manager in training and developing the team to our high standards.
- To be a key holder in the company.
- To ensure high levels of personal hygiene.
- Process our daily orders in line with the company guidelines.
- Maintaining standards around product quality and store cleanliness.
- Ensure high levels of safety and care in mind when using company equipment.
- To undertake any other duties that may be required from you while you work for The Coffee House.
- Must have a flexible schedule as we require our team leaders to work a range of shifts between Monday and Sunday.
- Barista experience is a plus but don’t worry you will receive training on this.

**Our Process**

The Coffee House Application Form

**2nd Stage**:

- If we believe your skills and experience match what we are looking for you will be contacted to arrange a telephone interview.

**3rd Stage**:

- our final part would be to invite you to an partake in an ‘on the job experience’ this allows us to get to know you better and make a stronger decision if you personality to join our team

Kind Regards

The People Team

**Job Types**: Full-time, Permanent

**Salary**: Up to £11.47 per hour

Expected ho

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