Aftersales Specialist

**Job Description Summary**: Become part of a winning team and help to deliver the Green Energy transition.

The Aftersales Specialist will work cross-functionally and liaise with dispersed teams globally to ensure quality data is being captured through our Customer Relations Management (CRM) system and Enterprise Resource Planning (ERP) systems to ensure smooth running of operations.

To provide administrative and direct hands-on support in order to facilitate the repair / modification of goods returned to the business, either here in Stafford or in regional automation repair centres.

This role will impact Grid Automation’s customer satisfaction and product quality looking primarily after Return Material Authorisation (RMA) requests coming into the Stafford repair centre.

**Roles and Responsibilities**:

- As part of your role you will be cross trained on the repair of relays to support the team as and when required by the business.
- Be the point of contact for our internal customers when escalation or issue resolution is required.
- Understand the vision of the organisation and align fully with team goals and Key Performance Indicators (KPIs).
- Identify and establish positive cross-departmental working relationships with key players and stakeholders in the organisation.
- Liaise with global cross-functional teams to manage escalations for RMAs, technical queries and other points.
- Inspection of RMAs upon receipt and booking in via ERP and CRM systems.
- Following material consumption processes to maintain traceability and accuracy of commodities and components.
- Dispatch of RMAs once work is complete.
- Maintain and ensure data quality and continuity in CRM and ERP systems.
- Raise Purchase requisitions when required via SAP ERP system.
- Identify bottlenecks and constraints to drive continuous improvement actions.
- Assist the Stafford Repairs Leader to simplify and optimise operations locally.
- Carry out any other duties associated with the role.

**Qualifications/Requirements**:

- Understanding of Lean methodologies & tools.
- An excellent team player who can integrate and work well within a diverse and inclusive team.
- Exceptional proficiency with Microsoft Office suite to include Excel, Word, Outlook and Teams.
- Experience of SAP or other relevant ERP systems.
- A good standard of aural and written communication and a demonstrated ability to interface directly with and influence customers positively is essential for this position.
- Positive mindset and a can-do attitude towards overcoming obstacles or challenges.
- Able to work in a dynamic and fast changing environment.
- Ability to work on own initiative and to investigate solutions for complex problems is an essential trait for success in this position.
- An open mind to learning new skills or stepping out of the confines of your role to support the business.
- Industry-relevant experience in grid automation and protection & control disciplines is desired but not essential.
- A working knowledge of Microsoft Visio would be advantageous but not essential.
- A working knowledge of Salesforce CRM system would be advantageous but not essential.

**Grid Automation a GE Vernova business, serves customers globally with over 13,000 employees. We provide power utilities and industries worldwide with equipment, systems and services to bring power reliably and efficiently from the point of generation to end power consumers. **GE Automation **is focused on addressing the challenges of the energy transition by enabling the safe and reliable connection of renewable and distributed energy resources to the grid. We electrify the world with advanced grid technologies and accelerate the energy transition.**

**About GE Grid Automation (GE Vernova)**:
We are electrifying the world with advanced grid technologies. As leaders in the energy space our goal is to accelerate the transition for a more energy efficient grid to full fill the needs of tomorrow. With a focus on growth and sustainability GE Automation plays a pivotable role in integrating Renewables onto the grid to drive to carbon neutral. We help enable the transition for a greener more reliable Grid. GE Automation has the most advanced and comprehensive product and solutions portfolio within the energy sector.

**Why we come to work**:
At GE Renewable Energy, our engineers are always up for the challenge - and we’re always driven to find the best solution. Our projects are unique and interesting, and you’ll need to bring a solution-focused, positive approach to each one to do your best. Surrounded by committed, loyal colleagues, if you can dare to bring your ingenuity and desire to make an impact, you’ll be exposed to game-changing, diverse projects that truly allow you to play your part in the energy transition.

**What we offer**:
A key role in a dynamic, international working environment with a large degree of flexibility of work agreements

Competitive benefits, and great development o