Process Assistant

3 weeks ago


Bolton, United Kingdom Brook Street Full time

Location of the role is Bolton BL6 postcode
Mon-Friday 8:30 - 5:00
Salary 22k - 24k per year
Fixed term contract 12 months
The ISS network of operating divisions provides high quality facility services designed to maintain the fabric and appearance of buildings. ISS provides facilities management; cleaning & hygiene services; maintenance and building services; catering; security;landscaping and a wide range of other tailor-made services for customers throughout the Public and Private Sectors.
A self-starter with a strong ethos in Customer focused outcomes
Uses data to generate, evaluate and act on options and opportunities for Issue resolution
Build and maintain robust relationships with key stakeholders
Forward thinking, with tenacity
Work independently and as part of a team, to tight deadlines
Challenge the status
Resilient to overcome adversity
Clearly articulates the requirements of others
Intermediate level of IT skills must have proven experience of Vlookups and Pivot tables
They will take ownership & co-ordinate the resolution of issues via the supplier statement reconciliation and account management process via Jira. The associate will be responsible for daily incoming queries from suppliers and the Finance Community within ISSin line with the internal Service Level Agreements. They will drive compliance across key stakeholders using system data and reporting to ensure timely response, resolution and root cause analysis of key issues driving queries. Much of the interactions dayto day will also involve liaison with external vendors and the ISS Procurement teams.
Accounts Payable / Procure to Pay experience is essential
Proven experience of query resolution
Detailed knowledge across Procure to Pay processes (ie, 3-way match)
Experience in a similar role within a multi-site business is desirable
Prior experience of working within a Finance Shared Service Centre is preferable but not mandatory
Experience of working within Jira or similar ticketing systems would be advantageous but not essential



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