Call Handler/administrator

3 weeks ago

Rotherham, United Kingdom Rotherham Doncaster and South Humber NHS Foundation Trust Full time

**Salary**: Band 2

**Posts**: Call Handler / Receptionist

**Hours**: Full Time (37.5 hours)

**Area**: Rotherham Care Group, North Locality, Ferham Clinic

**Contract**: Permanent

We are looking for a highly motivated, enthusiastic Call Handler / Receptionist to join our busy admin hub, supporting clinical services in the Rotherham Care Group, who want to participate and contribute to achieving excellent quality of care for our patients. We provide frontline mental health services to people who are suffering from a mental health problem in the Community.

In return for this commitment we will support and develop your potential and skills through regular supervision and development in this busy role within our friendly Trust.

The successful applicant will be offered a full induction into the service and Trust. Supervision and PDR is offered regularly and the ethos is one of developing staff.

The successful applicant will be reliable and able to provide a confidential, quality administration and telephone service.

A high standard of word processing is essential, and you will be experienced in the use of Microsoft Word, Excel and Outlook. Knowledge of Systmone would be a distinct advantage.

As the first point of contact for our service users and other professionals, you will need to have excellent customer service skills and a helpful and friendly approach.

It is important that you are able to work effectively in a fast paced office environment, handling large volumes of telephone calls, some of which may be challenging to deal with. You will need to be flexible and adaptable to the varying demands and changing circumstances and priorities of the services. Communication and team working are essential qualities to succeed in this role.

You should be able to use a PC and standard software packages including Outlook, Microsoft Word and Excel. SystmOne experience is desirable but not essential as training will be given.

Essential requirements for this post are a good standard of education (5 GCSE’s including Grade C or above in English and Mathematics or equivalent), experience of working in a call handling environment or previous experience of working in the NHS would be advantageous.

There may, at times, be a need to travel between various locations. It would be an advantage if the successful applicant has access to transport and the ability to travel within the required geographical area.

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 3700 talented colleagues who are very much appreciated, valued, and respected.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who are passionate about high quality patient care and accuracy whilst remaining calm under pressure in a busy environment.

**Applications are invited from persons who possess**:

- 3 GCSE Grade A-C or equivalent.
- Data Collection and presentation using Microsoft Systems.
- Experience with Electronic Patient Record (SystmOne)

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:
Please view the attached job description and person specification to view the full details about the role.

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