Travel Claims Handler
2 weeks ago
**Role: Travel Claims Handler - iTravel**
**Company**: IMG
**Location: Remote or Hybrid [Cardiff or Redhill]**
**Salary**: £22,000 - £25,000 [depending on experience] +benefits
**Hours**: 37.5 hours per week
- International Medical Group provides medical assistance and claims handling services to travel insurance policy holders and corporate clients across the globe. Our UK-based operations centre provides round the clock medical assistance to policy holders who suffer injury or illness while travelling overseas, and our dedicated claims team handles a huge range of travel claims from lost luggage to pet care._
**_ Join our team as a Claims Handler_**
The Travel Claims team works alongside our 24/7 emergency assistance service and process reimbursement claims from receipt of the claim form and documentation to completion, including investigations, assessments, payments, authorisations, declines, fraud detection and prevention and recoveries.
They process claims in line with the policy terms and conditions, taking into account client and underwriter philosophies, ensuring a smooth, swift and efficient service at all times.
**Knowledge Skills Abilities**
- Previous claims handling experience for 2 or more years - essential
- A high degree of accuracy and attention to detail with excellent numerical skills.
- The ability to work well both independently and as part of a team.
- The ability to follow processes and efficiently collect data in a friendly and professional manner.
- Excellent written and verbal communication skills, as all correspondence is remote and a large number of our insured are not English mother-tongue.
- A calm, diplomatic, open and professional approach, with the ability to handle enquiries from all parties, VIPs, insured personnel and underwriters alike.
- PC skills with a good knowledge of Microsoft packages, ideally with advanced knowledge of MS Excel, Word and PowerPoint.
- Be able to demonstrate exceptional customer service in line with our service expectations and goals.
**Duties and Responsibilities**
- To represent the client and IMG in a professional manner at all times.
- To take calls passed through from the Claims Administration Team in reference to their own claims.
- To make outgoing calls to customers to discuss their claims and aid a swift conclusion, ensuring the highest level of customer service is adhered to at all times.
- To assess claims for a multiple of clients within the terms and conditions of the policy, while being mindful of TCF and client / underwriter philosophies, from first receipt of documentation to conclusion.
- Adhere to GDPR and ensuring that all claims are accurate and up to date every touch.
- Adhere to all internal processes and procedures at all times.
- Handling appeals received on claims for other handlers, dependent upon experience.
- To work with the Claims Administration Team and 24/7 medical assistance team to ensure a smooth process end to end for the customer.
- To report any complaint to Customer Services immediately, while working to resolve within the SRC period.
- Providing feedback and assisting in the development of standard operating procedures and protocols.
- Further tasks deemed appropriate by your line manager and/or the Management Team.
**Preferred Skills**
- Experience of handling travel, medical, legal expenses, personal liability or personal accident claims
- Experience of private medical insurance claims handling also considered
- Previous experience of handling travel claims
- Previous experience of fraud handling desired
- Previous experience of recovery handling a bonus
- Language skills desirable but not essential
**What are you waiting for? We can’t wait to meet you**
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.
- IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law._
2C2SNFzgMk
-
Liability Claims Handler
2 months ago
Remote, United Kingdom MBA Group Full time**Short Description**Liability Claims Handler for leading global claims organisation £25,000 to £30,000 **Full Job Description** MBA are looking for claims handlers with experience in Liability Claims (Employer Liability & Public Liability). Our client is looking to expand the claims function, this role is a remote postion with occasional travel to the...
-
Liability Claims Handler
3 weeks ago
Remote, United Kingdom MBA Group Full time**Short Description**Liability Claims Handler for leading global claims organisation £25,000 to £30,000 **Full Job Description** MBA are looking for claims handlers with experience in Liability Claims (Employer Liability & Public Liability). Our client is looking to expand the claims function, this role is a remote postion with occasional travel to the...
-
Claims Handler
2 weeks ago
Remote, United Kingdom Matt Burton Associates Full time**Short Description** MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented Claims Handler. **Full Job Description** MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented **Claims Handler,** working fully remote between 9am - 5pm (Monday - Friday)....
-
Claims Handler
2 weeks ago
Remote, United Kingdom MB Group Full timeFantastic opportunity for a **Insurance** **Claims Handler **for one of the largest insurance companies in the UK. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claim arena, it’s this same mentality that ensures their clients are...
-
Third Party Claims Handler
3 weeks ago
Remote, United Kingdom Matt Burton Associates Full timeHighways claims handler required for global organisation MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented **Highways Claims Handler, **this is a remote opportunity with an expectation to travel in to the **Nottingham** Office on occasion In return, the **Highways Claims Handler** can expect a...
-
Claims Handler
2 months ago
Remote, United Kingdom Colmore insurance Brokers Ltd Full timeLooking for a claims handler with at least 3 years experience. Dealing predominately in motor/haulage claims but also including property & Liability. Claims are reported through our own claims app or received directly from insurers following third party contact. **Job Type**: Part-time **Salary**: £14,904.35-£22,000.00 per year **Benefits**: - Company...
-
Claims Handler
2 months ago
Remote, United Kingdom MBA Group Full time**Short Description **Handling Subsidence Claims from cradle to grave **Full Job Description** In return, you can expect a competitive salary, remote working, flexible working, 25 days annual leave, attractive pension contribution and supported career development. **The Subsidence Claims Handler will be responsible for**: Management of the end to end...
-
Motor Claims Handler
4 weeks ago
Remote, United Kingdom MB Group Full timeFantastic opportunity for a Motor Claims Handler for one of the largest insurance companies in the UK. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claim arena, it’s this same mentality that ensures their clients are happy and...
-
Liability Claims Handler
3 weeks ago
Remote, United Kingdom MBA Full time**Short Description**Liability Claims Handler required for leading claims management company £25000 to £30000 fully remote **Full Job Description** MBA are looking for claims handlers with experience in Liability Claims (Employer Liability & Public Liability). Our client is looking to expand the claims function, this role is a remote postion. Liability...
-
Liability Claims Handler
2 months ago
Remote, United Kingdom MBA Full time**Short Description**Liability claims Handler for a global organisation £25000 to £30000 **Full Job Description** MBA are looking for claims handlers with experience in Liability Claims (Employer Liability & Public Liability). Our client is looking to expand the claims function, this role is a remote postion. Liability Claims Handler...
-
Liability Claims Handler
2 weeks ago
Remote, United Kingdom MBA Full time**Short Description**Liability claims Handler for a global organisation £25000 to £30000 **Full Job Description** MBA are looking for claims handlers with experience in Liability Claims (Employer Liability & Public Liability). Our client is looking to expand the claims function, this role is a remote postion. Liability Claims Handler...
-
Property Claims Handler
3 weeks ago
Remote, United Kingdom MB Group Full timeMBA are excited to be working with a best-in-class insurance company, assisting their search for a talented **Property Claims Handler. **The client is an industry heavyweight with a reputation for client centric claims management, technical innovation and leadership You will also be working on a rotating shift pattern between 9am - 5pm (Monday - Friday) and...
-
Insurance Claims Handler
4 weeks ago
Remote, United Kingdom MB Group Full timeFantastic opportunity for a **Insurance** **Claims Handler **for one of the largest insurance companies in the UK. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claim arena, it’s this same mentality that ensures their clients are...
-
Property Claims Handler
4 weeks ago
Remote, United Kingdom MB Group Full timeFantastic opportunity to become a Claims Handler for one of the largest insurance companies in the UK. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claim arena, it’s this same mentality that ensures their clients are happy and...
-
Liability Claims Handler
2 weeks ago
Remote, United Kingdom MB Group Full timeMBA are looking for claims handlers with experience in Liability Claims (Employer Liability & Public Liability). Our client is looking to expand the claims function, this role is a remote postion. Liability Claims Handler Responsibilities: Managing own caseload of Liability Claims and workflow in a proactive manner, escalating where necessary Ensuring...
-
Claims Handler
2 weeks ago
Remote, United Kingdom The AA Full time**Company description**: Job Title: Claims Handler Location: Remote Grade: L8LGM **Salary**: Up-To: £24,000 D.O.E. Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve...
-
Senior Claims Handler Itravel
4 weeks ago
Remote, United Kingdom International Medical Group Full time**Role: Senior Travel Claims Handler** **Company**: IMG / Global Response **Location: Remote or Hybrid [Cardiff or Redhill]** **Salary**: £23,500 - £27,000 [depending on experience] +benefits **Hours**: 37.5 hours per week - International Medical Group provides medical assistance and claims handling services to travel insurance policy holders and...
-
Liability Claims Handler
2 months ago
Remote, United Kingdom MB Group Full timeMBA are looking for senior claims handler with experience in Liability Claims (Employer Liability & Public Liability). Our client is looking to expand the claims function, this role is a remote postion. Liability Claims Handler Responsibilities: Managing own caseload of Liability Claims and workflow in a proactive manner, escalating where necessary Ensuring...
-
Liability Claims Handler
3 weeks ago
Remote, United Kingdom MB Group Full timeMBA are looking for senior claims handler with experience in Liability Claims (Employer Liability & Public Liability). Our client is looking to expand the claims function, this role is a remote postion. Liability Claims Handler Responsibilities: Managing own caseload of Liability Claims and workflow in a proactive manner, escalating where necessary Ensuring...
-
Subsidence Claims Handler
3 weeks ago
Remote, United Kingdom MBA Group Full time**Short Description** MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented Claims Handler. **Full Job Description** **The Claims Handler will be responsible for**:Management of the end to end claims process for Subsidence claims, on behalf of domestic and commercial clients Understanding customer and...
