Traffic Dispatcher

**Changing the way people think about waste.**

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 10,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.

Shift is 3pm to 11pm Monday to Friday.

**A quick look at the role.**

Recycling/Waste experience is not necessary as we offer in-house training.

**Why it’s an opportunity not to be wasted.**

Call handling - liaising with customers and/or our internal call centres and Biffa drivers.

Daily debrief of Biffa drivers - assisting with confirmation of work plus dealing with any anomalies/issues.

Liaising with Biffa’s customer service department and/or direct with customers to resolve issues - including any hazards identified by drivers.

Order processing and confirmation + running and clearing daily reports.

Administrative tasks and housekeeping.

**Requirements**:
**Here’s what we require**:

- Strong knowledge of the local area.
- Exceptional communication skill with the ability to communicate in writing, on a one to one basis and via the phone with all levels including management, team members and internal/external customers.
- Ability to plan, organise and prioritise effectively.
- Experience of working to strict deadlines in a time critical environment.
- A willingness to adapt and develop skill-sets and knowledge which is determined by the role/business.
- Computer literate - comfortable using business software and Microsoft Office Suite (specifically strong knowledge of Excel).

**Benefits**

**And here’s why you’ll love it at Biffa.**
- Competitive salary
- Ongoing career development, training and coaching - because if you don’t grow, we don’t grow.
- Generous pension scheme.
- Medical and dental scheme.
- Retail and leisure discounts.
- Holiday and travel discounts.
- Bike to work scheme.
- Plus, much more

**Dedicated to diversity.**

At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.