Outbound Customer Service Advisor

6 months ago

Birmingham, United Kingdom British Heart Foundation Full time

Do you have experience of outbound calling in a customer service environment? Do you have experience of engagement with customers through social media? Are you passionate about delivering exceptional customer service? If so, join our team**About the role**

As a member of our Customer Engagement team, you’ll provide an exceptional level of customer service to all British Heart Foundation (BHF) customers through outbound stewardship activity, thereby enhancing the customer experience and driving revenue growth.
- Through social media and outbound phoning, you'll play a critical part in keeping us connected with our customers, who are the lifeblood of the organisation. You'll also help us increase engagement for several of our major fundraising events, including the London Marathon and the London to Brighton Bike ride.
- You'll strive to enhance and develop the customer experience by engaging with all our customers through our stewardship activities, which includes social media. You’ll also manage these relationships and work to achieve financial and customer satisfaction targets as part of your stewardship responsibilities.**Working arrangements**
- This is a 3 month fixed term contract.- Your working week will be split between home-working and one day per week in our Birmingham Office. You can work in our office more frequently if that is your preference. This will allow us to unlock our best work for our cause, blending the best of home and office working.**About you**

You’ll have a high standard of written and spoken English and proven experience of engagement with customers via social media.
- With a good standard of IT skills and computer literacy specifically relating to Microsoft Office packages, database/CRM systems and the recording / inputting of data, you'll be able to demonstrate accurate data entry and recording skills in a timely manner.
- You’ll have experience of outbound calling in a customer service environment with an objective of relationship building, enhancing customer experience and increasing fundraising revenue and will show a real passion for delivering world-class customer service.
- Capable of demonstrating superior customer service skills, with enthusiasm and empathy, both verbally and in writing, you'll possess an uncanny ability to pay attention to detail, as well as superior administrative and time management abilities, in order to deliver results on time and within budget.**What can we offer you?**

Our Career Academy provides you with support, inspiration, and opportunities to help you unlock your full potential. Alongside your role, we offer opportunities to complete apprenticeships. We have a strong culture of internal progression and will actively support you to develop your career within the Customer Services team and the wider organisation.
- Our generous staff benefits include:

- 30 days annual leave plus bank holidays
- Private medical insurance
- Dental health cover
- Contribution towards gym membership
- Pension with employer contribution up to 10%
- Life assurance
- We have been recognised by the Chartered Institute of Personnel and Development (CIPD) for our Live Well. Work Well. Programme. Heart health is central to our mission, and that starts with you. We provide a programme of activities, opportunities, and guidance to inspire and support you to live a healthy and happy life, at home and at work.Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

**What is the interview process?**

We plan to use video interviews for the first stage of the interviews. The second stage will take place through MS teams or in person at the Birmingham Office.**How do I apply?** Please note internally this role is know as "Customer Engagement Advisor "_

  • Customer Service Advisor

    6 months ago

    Birmingham, United Kingdom Hart Recruitment Full time

    A new temporary cover opportunity has arisen for a Customer Service Advisor near Birmingham City Centre with easy public transport links. You will be working for an organisation that manages public transport travel across the West Midlands region. This is an ongoing temporary assignment. You will be working 37.5 hours per week between the hours of 8.00 am...

  • Customer Service Advisor

    5 months ago

    Birmingham, United Kingdom Hart Recruitment Full time

    A new temporary cover opportunity has arisen for a Customer Service Advisor near Birmingham City Centre with easy public transport links. You will be working for an organisation that manages public transport travel across the West Midlands region. This is an ongoing temporary position. You will be working 37.5 hours per week between the hours of 8.00 am to...

  • Customer Service Advisor

    6 months ago

    Birmingham, United Kingdom PRIMIS Mortgage Network Full time

    Job Profile: **Business Development Consultant / Customer Service Advisor - Mortgages** TMA Mortgage Club are a PRIMIS partner firm supporting DA firms. TMA are currently recruiting for a Intermediary Development Consultant to join our team in our offices on the **Birmingham Business Park B37 7YT**. TMA are dedicated to offering Mortgage, Protection and...

  • Customer Service Advisor

    6 months ago

    Birmingham, United Kingdom LSL Property Services Full time

    Job Locations: UK-Birmingham Job Profile: **Business Development Consultant / Customer Service Advisor - Mortgages** TMA Mortgage Club are a PRIMIS partner firm supporting DA firms. TMA are currently recruiting for a Intermediary Development Consultant to join our team in our offices on the **Birmingham Business Park B37 7YT**. TMA are dedicated to...

  • Senior Customer Service Advisor

    6 months ago

    Birmingham, United Kingdom BCA Full time

    **Senior Customer Service Advisor** **Birmingham Business Park - Solihull** **Mon - Fri 08.30 - 17.30** **up to £27,000 per annum** **Purpose of the role**: The role of Senior Customer Service Advisor is to proactively manage customer account contact regarding in flight issues and communication through relationship and inbox...

  • Contact Centre Advisor

    6 months ago

    Birmingham, United Kingdom British Heart Foundation Full time

    Do you have experience of outbound calling in a Contact Centre or Call Centre environment? Do you have experience of engagement with customers through social media? Are you passionate about delivering exceptional customer service? If so, join our team! **About the role** As a member of our Customer Engagement team, you’ll provide an exceptional level of...

  • Customer Relationship Advisor

    3 weeks ago

    Birmingham, Birmingham, United Kingdom "Bunzl UK and Ireland" Full time

    About the RoleWe are seeking a Customer Relationship Advisor to join our team at Bunzl UK and Ireland. As a Customer Relationship Advisor, you will be responsible for growing or reestablishing business trade with our smaller value customers by providing suitable solutions fit for their business needs and building long-lasting relationships to retain their...

  • Customer Services Advisor

    5 months ago

    Birmingham, United Kingdom BCA Full time

    **Customer Service Advisor - Job Description** **Purpose of the role**: To work as part of the inspection and collection team based within Customer Services contacting customers on behalf of a major client at the end of their contract to arrange the Inspection/Collection. **Reports to**: Customer Service Supervisor **Stakeholders**:All BCA employees,...

  • Customer Service Advisor

    6 months ago

    Birmingham, United Kingdom Winner recruitment Full time

    **WINNER** are currently recruiting for **Call Centre Customer Service Advisors** to join our client based in Birmingham City Centre. This is a great opportunity for someone who is passionate about people and offers excellent customer service. We are recruiting for **full time** roles. The duties of the **Call Centre Customer Service Advisor** are: -...

  • Customer Service Advisor

    5 months ago

    Birmingham, United Kingdom BCA Full time

    **Job Role: Customer Service Advisor** **Hours: Monday - Friday 08:30 - 17:30** **Salary : £23000 Per annum** **Purpose of the role**: To work as part of the inspection and collection team based within Customer Services contacting customers on behalf of a major client at the end of their contract to arrange the...

  • Customer Service Advisor

    6 months ago

    Birmingham, United Kingdom BCA Full time

    **Customer Service Advisors** Mon - Fri, 08.30 - 17.30 - On site at Birmingham Business Park, Solihull Salary circa £23,900 per annum **Purpose of the role**: This is a call centre based role working as part of the inspection and collection team based within Customer Services contacting customers on behalf of a major client at the end of their contract...

  • Customer Service Advisor

    5 months ago

    Birmingham, United Kingdom BCA Full time

    **Customer Service Advisor x 4** Mon - Fri, 08.30 - 17.30 - On site at Birmingham Business Park, Solihull Salary circa £23,000 per annum **Purpose of the role**: This is a call centre based role working as part of the inspection and collection team based within Customer Services contacting customers on behalf of a major client at the end of their...

  • Customer Service Advisor

    5 months ago

    Birmingham, United Kingdom AMPM Full time

    AMPM is a fast-growing business in the facilities maintenance field and provides a 24/7 facilities maintenance helpdesk. We have a vacancy for an honest, friendly, outgoing person with a polite telephone manner and good organisation skills to support our existing teams. Customer Service Advisor Birmingham City Centre / Home Working Part Time £11.44 /...

  • Customer Service Advisor

    6 months ago

    Birmingham, United Kingdom EVO Group Full time

    **Customer Service Advisor** - **Monday - Friday 2 x alternating shift patterns with no weekend work (08:30 - 17:00 & 09:00 - 17:30)** Our Customer Service Team based in Birmingham is looking for enthusiastic, customer focused team members to join them. Servicing our customers, actively promoting an organisational culture that values, reinforces and strives...

  • Customer Service Advisor

    6 months ago

    Birmingham, United Kingdom Tech Mahindra Full time

    **Customer Service Advisor - BT Openreach** Here at Tech Mahindra, we have a great opportunity for people to join our fantastic customer service team at BT Openreach. The customer service team are first and foremost brand ambassadors who provide a professional and engaging experience to BT Openreach customers. You are the voice of the business and...

  • Customer Service Advisor

    4 weeks ago

    Birmingham, United Kingdom CV-Library Full time

    Customer Service Advisor We are looking for an enthusiastic and motivated Customer Service Advisor to join our Service delivery team in Birmingham. You will be part of a growing and ambitious team with responsibility for making sure that both our drivers and customers are happy. About Engineius Engineius’ goal is simple: to make vehicle movement...

  • Outbound Sales Advisor

    6 months ago

    Birmingham, United Kingdom HGW Full time

    We are seeking a highly motivated and results-driven Sales Advisor to join our team. As a Sales Advisor, you will be responsible for promoting and selling our products or services to potential customers. Your goal will be to meet or exceed sales targets while providing exceptional customer service. '''Responsibilities:''' - Identify and generate leads...

  • Customer Service Advisor

    1 week ago

    Birmingham, United Kingdom Engineius Full time

    Customer Service AdvisorWe are looking for an enthusiastic and motivated Customer Service Advisor to join our Service delivery team in Birmingham. You will be part of a growing and ambitious team with responsibility for making sure that both our drivers and customers are happy.About EngineiusEngineius’ goal is simple: to make vehicle movement easy. We are...

  • Customer Service Advisor

    5 months ago

    Birmingham, United Kingdom Hart Recruitment Full time

    A fantastic opportunity has arisen for a Customer Service Advisor to join our client based in the Jewellery Quarter, Birmingham. Benefits include a BHSF package, an internal benefits package and 33 days holiday including Bank Holidays. You will be working 37.5 hours per week, 8.30 am to 5.00 pm Monday to Friday, flexibility is required. You will be working...

  • Customer Service Advisor

    4 weeks ago

    Birmingham, United Kingdom Get Staffed Online Recruitment Full time

    Customer Service AdvisorOur client is looking for an enthusiastic and motivated Customer Service Advisor to join their Service delivery team in Birmingham. You will be part of a growing and ambitious team with responsibility for making sure that both their drivers and customers are happy.About Our ClientOur client’s goal is simple: to make vehicle movement...