Night Concierge

1 month ago


London, United Kingdom Rhodium Full time

The Night Concierge will focus on the day-to-day residents and guests of The Stage delivering duties to an exceptional standard. They will excel on the concierge services, amenity operations, security and housekeeping to ensure integration is seamless and a consistent vision is delivered. They will direct, co-ordinate and plan essential central services such as guest arrivals, deliveries, post, amenity bookings, cleaning, waste disposal and recycling. They will focus on building resident loyalty through proactive communications, setting, and managing expectations and delivering results.

Working alongside the Building Team, you will ensure the multiple service elements operate effectively to create a seamless one-team approach. You will focus on building owner loyalty through proactive communications, setting and managing expectations and delivering results. You will be an ambassador for the brand and the development.

**Requirements**:

- Minimum 3 years hospitality experience as a concierge within London super-prime, residential schemes.
- Must have excellent communication skills and customer service skills.
- Must be service driven, understand the importance of going the 'extra mile'.
- Good knowledge of Central London and surrounding local area.
- High standard of written and spoken English, additional language skills beneficial.
- Must be assertive, show initiative and have a very keen eye for detail.
- Ability to work independently as well as to build and develop positive working relationships with residents and the team.
- Wear correct uniform at all times and maintain impeccable standards of appearance, personal hygiene, behavior and discipline.

**About Rhodium**

Rhodium was established to solely focus on the new build super prime residential market in London. Identifying a gap in the property management industry, Rhodium has created a unique business model not based on scale which provides a level of continuity and focus for each scheme we manage. Part owned by the Monaco Royal Family, Rhodium have a completely unique understanding of the ultra-high net worth individual, how they live and operate within their homes. Rhodium has a contracted portfolio of £11bn across forty schemes and is involved with some of London's most prestigious developments and clients.

Each scheme we manage has been individually selected in order to preserve our brand and ensure we only manage developments of the highest calibre. Discretion, integrity and transparency transcends through our entire organisation. We truly believe there is no other company that can match our desire and intent to perform at this level.


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