Radiology Site Deputy Office Lead

5 months ago

Carlisle, United Kingdom North Cumbria Integrated Care NHS Foundation Trust Full time

Radiology Site Deputy Office Lead - 22.5 hrs available - B4

To manage and monitor the performance of the site Radiology admin and clerical team (Radiology Reception, Appointment and secretarial/administrator team). To support this team by setting clear objectives and facilitating their learning needs as well as ensuring they provide a high standard of communication with patients.

To work with the section leads and Radiologists to plan clinical lists and meet waiting time targets. This involves capacity and demand scheduling - analysing, identifying and setting up extra clinics where needed to meet the outpatient waiting time targets.

To liaise with referrers and clinical teams.

To effectively use the Radiology Information system and Patient Administration systems

To manage all office equipment and consumables

Responsible for organising own workload and planning of team’s day to day work. Develop rotas to ensure all core services are covered, highlighting any issues or gaps to the Radiology Admin Lead/PA. Prioritise and delegate work as necessary to team, working under pressure and dealing with non-routine situations, to meet NHS target deadlines.

Respond to escalation by Appointments Supervisors and Clerical Officers when taking calls and using developed communication skills to liaise with distressed or anxious patients and carers, as there may be barriers to understanding or cultural or language difficulties. This includes those wishing to make complaints about the service where empathetic and tact skills are required.

Work with the Radiology Admin Lead/PA to utilise information relating to modality capacity and demand within Radiology Services to meet NHS waiting time targets. Escalate any concerns regarding modality capacity failing to meet demand to the Radiology Admin Lead/PA.

Ensure that all available capacity is used. If appointments have been cancelled, ensure that the next patient due an appointment is contacted to offer them the choice of that appointment, and follow this up with contacting any relevant clinical team members.

At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We’re responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’.

Being a clinically led organisation

Quality and safety at the heart

A positive patient experience every time

A great place to work

Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. There is an expectation for all staff to support this by familiarising yourself with the Trust’s sustainability initiatives such as waste and recycling, going paperless, videoconferencing, sustainable transport and others.

We encourage you to think about what you can do as an individual and within your team to contribute in to embedding carbon reduction into the everyday running of our organisation.

Please see attached Job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

Important Information

Junk Mail is checked regularly

**Disclosure and Barring Service**:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.

**The changes mean that**:
the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.

If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.

**Standard Check**: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over fol

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