Ecommerce & Telesales Coordinator - Houghton Regis

7 months ago

Houghton Regis, United Kingdom GRS Group Full time

We are looking for a self-motivated, driven and adaptable individual who enjoys a challenge to work alongside our energetic team in Houghton Regis. The role requires a CAN-DO attitude, an ability to learn from any losses and celebrate every win. We are a fast-paced business with plenty of opportunities for growth so if this sounds like you, we'd love to hear from you

**PURPOSE OF THE POSITION**:
To help with the growth of e-commerce through managing and maintaining the website and online sales platforms. Maximizing business profits through market analysis, customer acquisition, website administration, marketing and efficient customer service.

**ROLE RESPONSIBILITIES**:
The duties are many and varied, but the list below is considered to be the basic requirement:

- Uploading and building our website from existing basic platform.
- Daily updates and maintenance of the website.
- Processing sales made through online platforms.
- Analytics and market pricing intel.
- Help build and motivate the team as it grows.
- Telesales & follow up calls when a basket is abandoned.
- Customer acquisition and relationship building with clients nationwide.

**KNOWLEDGE, TRAINING AND QUALIFICATIONS REQUIRED TO DO THE JOB**:

- Previous experience in a Sales environment.
- Strong Product knowledge within the construction sector
- Familiar with Shopify however this can be taught.
- Google Merchant / Google Analytics.
- Social Media interest and understanding
- Be a good communicator with a high level of numeracy and attention to detail.
- Be a good team player, with the ability to work autonomously when required.
- Proficient in using systems.
- Strong customer service skills.
- Ability to deal with a variety of clients from Builders to High End Architects
- Excel knowledge (Microsoft) is a must.

**BENEFITS**:

- 23 Days holiday + Bank Holidays.
- Death In Service Benefit.
- Bonus Scheme.
- Access to GP Line for you and your household.
- Employee Assistance Programme access with support provided for Financial, Legal and Health & Wellbeing.

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