Customer Service Advisor

2 weeks ago


Thame, United Kingdom Travelodge Full time

Working in our Customer Service Team you’ll be providing support to our customers and hotel teams with genuine care, whilst having a strong passion for excellent customer service.

**Please Note**: The role requires you to work 1 in 3 Saturdays, with a day off during the week in lieu. It will also be primarily office based with an opportunity to work remotely for two days a week. This is not a fully remote role

A Day In The Life of a Customer Service Advisor
- Ensure outcomes and responses to customers **meet with defined brand standards**, focusing on quality at all times (spelling, grammar etc)
- Exercise initiative, ownership and responsibility when dealing with **customer complaints** to ensure the Travelodge brand is protected at all times
- Handle sensitive customer information in a **confidential manner**, whilst adhering to PCI compliance requirements at all times
- Making **outbound calls** to customers as much as possible to resolve contacts quickly and fairly
- Ability to work between the hours of **8am and 5pm and Saturdays** as required (currently one in three), with a minimum of four hours worked per shift
- Achieve closures per hour targets to **support the overall team KPIs**: Productivity, Quality, First time Resolution and Refunds Budget
- **Identify** and **share problems** with all key internal stakeholders
- Provide support and guidance to our hotel teams to ensure consistency between Customer Services and Operations

**What We’d Like From You**

To succeed in the role, you’ll bring your passion for excellent Customer Service and desire to work in a fast paced, target driven environment.

In addition you’ll need to demonstrate:

- The ability to work well under pressure
- Good attention to detail
- Strong written and verbal communication skills
- Confidence with Microsoft Office packages



  • Thame, United Kingdom Downtown Recruitment Full time

    My client based just outside Thame is looking for a Customer Service Advisor. The duties of the Customer Service Advisor will be to: - Promote and sell their services in line with allocated targets. - You will manage correspondence and deliver a good experience to their customers. - Provide support at local shows and events. To be successful in this...


  • Thame, United Kingdom Downtown Recruitment Full time

    My client based just outside Thame is looking for a Sales & Customer Service Advisor. The duties of the Customer Service Advisor will be to: - Promote and sell their services in line with allocated targets. - You will manage correspondence and deliver a good experience to their customers. - Provide support at local shows and events. To be successful in...


  • Thame, Oxfordshire, United Kingdom Downtown Recruitment Ltd Full time

    109 High Street, Thame, Oxfordshire, OX9 3DZ Email job to a friend My client based just outside Thame is looking for a Customer Service Advisor. The duties of the Customer Service Advisor will be to promote and sell their services in line with allocated targets. You will manage correspondence and deliver a good experience to their customers. Provide...


  • Thame, United Kingdom Travelodge Full time

    **Roles **available**: 2x Full Time Summer support. **Contract**:May - September. **Location**: **Travelodge Support Office - Thame** We work on a hybrid working model which means we work 3 days in the office and you can work 2 days from home. **What is the role**: *** Working in our Customer Service Team you’ll be providing support to our customers...


  • Thame, United Kingdom Travelodge Full time

    **Roles **available**: 1 x Part Time Maternity Leave Cover (12 months) **What is the role**: *** Working in our Customer Service Team you’ll be providing support to our customers and hotel teams with genuine care, whilst having a strong passion for excellent customer service. Please Note: The role requires you to work 1 in 3 Saturdays, with a day off...


  • Thame, United Kingdom Diageo Full time

    Job description Diageo is a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands. CPM are looking for a customer service...


  • Thame, United Kingdom Jobs for Humanity Full time

    Job DescriptionDiageo is a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands.  CPM are looking for a customer service advisor to...


  • Thame, United Kingdom CPM United Kingdom Ltd Full time

    Diageo is a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands. CPM are looking for a customer service advisor to support our...


  • Thame, United Kingdom Nuco Solutions Ltd Full time

    Job: AdministratorLocation: ThameStarting salary: £23,000Job Description:We’re looking for a committed and motivated person to provide administration support to one of our electrical maintenance teams. Joining our team as an Administrator, you will be carrying out varied administration duties including: * Answering customer queries via telephone and...


  • Thame, United Kingdom Nuco Solutions Ltd Full time

    Job: Administrator Location: Thame Starting salary: £23,000 Job Description: We’re looking for a committed and motivated person to provide administration support to one of our electrical maintenance teams. Joining our team as an Administrator, you will be carrying out varied administration duties including: * Answering customer queries via...


  • Thame, United Kingdom Nuco Solutions Ltd Full time

    Job: AdministratorLocation: ThameStarting salary: £23,000Job Description:We’re looking for a committed and motivated person to provide administration support to one of our electrical maintenance teams. Joining our team as an Administrator, you will be carrying out varied administration duties including: * Answering customer queries via telephone and email...


  • Thame, United Kingdom LinkLife Ltd Full time

    **Job Title**: Customer Service Adviser **Location**:Thame, Oxfordshire **Salary**:£23,000 - £23,500 **Overview**: We are looking for caring, motivated, customer service focused, individuals to join our clients continually expanding company. Who are renowned at providing the best support to their customers across their sector. **Key Duties**: - Taking...


  • Thame, United Kingdom Manpower Full time

    Manpower Recruitment are looking for a Permanent, Full Time Customer Service Executive. The role reports to the Commercial Manager who has responsibility for all sales and customer-facing activity. **Key responsibilities** - B2B Communication over the phone and face to face. - Compiling quotes - Processing orders - Dealing with customer enquiries and...


  • Thame, United Kingdom Downtown Recruitment Full time

    Our client based in Thame is looking for a Customer Service Administrator. The main duties of the Customer Service Administrator will involve: - The role will also involve registering auction bidders, processing payments and serving customers face-to-face at the counter. To be successful in this Customer Service Administrator role you will: - Be customer...


  • Thame, United Kingdom CPM Full time

    **Description**: **Our Client** Diageo is a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands. **We Care**: Passionate about...


  • Thame, United Kingdom CareerBliss Full time

    Service Centre SupervisorThame, OxfordAbout UsAre you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do? If you're a motivated, customer-focused individual with a clean driving licence and a can-do attitude, we want to hear from you.Youll fit in well with us at Medstrom, where we have...


  • Thame, United Kingdom Tulu Toilet Hire Full time

    **Company description** Tulu Toilet Hire are a growing portable toilet hire business operating across Berkshire, Buckinghamshire and Oxfordshire. We aim to provide all our customers with the best portable toilets and the best service and we are always on the lookout for people with the right attitude and attention to detail to ensure we meet our customers...


  • Thame, United Kingdom Medstrom Full time

    Service Centre SupervisorRead the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.Thame, OxfordAbout UsAre you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do? If you're a motivated,...


  • Thame, United Kingdom UniCarriers Full time

    UniCarriers have an exciting opportunity for an **IT Service Desk Operator** to join our team based in Thame, Oxfordshire. This full time, permanent position will provide first line support to staff with all IT-related queries. You will be working8.30am - 5pm, Monday to Friday with the option of working from home 2 days a week if desired. UniCarriers is a...


  • Thame, United Kingdom Medstrom Full time

    Service Centre SupervisorThame, OxfordAbout UsAre you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do? If you're a motivated, customer-focused individual with a clean driving licence and a can-do attitude, we want to hear from you.Youll fit in well with us at Medstrom, where we have...