The Senior Knowledge Management

6 months ago

London, United Kingdom Russell Tobin Full time

What are we looking for in our **The Senior Knowledge Management (KM) Specialist?**

**The Senior Knowledge Management (KM) Specialist - UK Remote - 6+ months contract - £550 per day inside IR35 Umbrella**

The Senior Knowledge Management (KM) Specialist - Change & Comms Manager works closely with key stakeholders to lead the design, development and delivery of change management initiatives for knowledge management solutions. The Senior KM Specialist - Change & Comms Manager excels at influencing and communicating with stakeholders at all levels to ensure successful adoption and engagement throughout business transformations**.**

**Major Activities**:

- Develop and own relationships with key stakeholders, including senior colleagues and customers
- Think strategically about stakeholder management: identify, prioritize, understand and align stakeholders; pro-actively manage or pre-empt conflict; effectively influence toward positive outcomes
- Understand and learn how to operate within the prevailing cultures around the business, creating internal partnerships, fostering collaboration and recommending strategies that fit the culture and business model
- Change management
- Lead, drive and deliver change management and communication strategies in Collaboration with customers and vendors to enable successful awareness and adoption of knowledge management solutions
- Develop and manage Communities of Practice to foster a KM culture within the business
- Define and measure KPIs to quantify change adoption and impact, and evolve change strategies and plans inline with business needs
- Use a combination of storytelling, strategic thinking and data-driven insights to recommend actions and influence customer behavior
- Responsible for creating change deliverables (including training plans and materials, business cases, communications and comms plans, etc.) and delivering associated activities (workshops, trainings, presentations, newsletters)
- Act as change management expert for knowledge management, keep up-to-date on industry best practices, and proactively incorporate new approaches and learnings into KM projects
- Project ownership
- Manage ambiguity, take ownership of engagements and act proactively around strategy, ongoing delivery and continuous improvement with a focus on customer satisfaction and business value-add
- Plan and organize work with customers and within the delivery teams
- Own deliverable quality and timeliness; track and report on progress; monitor, man-age and raise risks appropriately
- KM strategy and solutions
- Lead and facilitate knowledge mapping, planning, capture and creation activities (and evolve data-driven strategies to improve effectiveness of same)
- Develop and implement content management and curation strategies with customers where relevant
- Create, review and revise metadata and support the development and maintenance of taxonomies
- Deliver value to the service and to customers through insights, including data pre-processing, analytics, insight generation and data-driven storytelling
- Role required to deliver KM solutions from the NKC**Education (minimum/desirable)**:
Bachelor’s degree in Organizational Development, Human Resources, Communications, or related. Master’s degree a plus. Change Management certification a plus.

**Experience**:

- 10+ years of experience leading and delivering change management in a knowledge management or business consulting context
- Change management and communications experience with internal enterprise customers required
- Ability to communicate complex ideas simply and visually required
- Experience working in multinational, multicultural environments required

**Abilities**
- Strategic Problem Solving
- Dexterity and Continuous Learning
- Consistency and accountability
- Communications, Persuasion and Networking
- Data and Analytics
- Recruiter**Devender Thokala**
- Contact

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