German Speaking Customer Service Advisor

3 weeks ago

St Neots, United Kingdom executive careers Full time

**Job Profile**

People are at the heart of what we do. Each colleague/co-worker is a key part of who we are. We value everyone who works with us and do all we can to create an environment where mutual respect, trust, collaboration and a shared sense of purpose drives allthat we do.

We have a network of associates that are passionate about products and people. They contact our Customer Care centre with their product orders and questions.

Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our networkand the role is to truly represent the values and principles of the company. The role will include but is not limited to:

- Develop positive relationships with customers to provide excellent customer service.
- Use bespoke IT systems to resolve and process customer orders and queries.
- Take prompt and appropriate action for the customers.
- Assist new customers with their enquiries and setting up accounts.
- Process and complete administration of payments.
- Collaborate with colleagues to help us be the best we can be.
- Develop product and process knowledge to continue providing excellent customer service.
- Be a proud ambassador to customers and colleagues.

**Key Attributes**
- Passionate about delivering customer service.
- Fluent in speaking and writing German.
- Willing to learn how to use a variety of bespoke IT systems.
- Positive and engaging communication skills.
- Ability to work in a team, ask for help and trust colleagues.
- Problem-solving skills to take the initiative and develop your knowledge.

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