Front of House Supervisor

3 months ago

Dunblane, United Kingdom The Riverside Pub, Restaurant and Coffee House Full time

**Job Vacancy: Front of House Supervisor**

**Location**: Dunblane

**Company**: BCHC

**About Us**: With a commitment to excellence and a passion for hospitality, we strive to exceed expectations in every aspect of our operations. As we continue to expand and innovate, we are seeking a dynamic and committed Front of House Supervisor to help lead our team and uphold our reputation for excellence.

**Overview**: Nestled in the heart of Dunblane, the Riverside Pub & Restaurant offers a delightful blend of dining, drinks, and scenic views along the banks of the Allan Water river.

As you approach the Riverside, you're greeted by its charming exterior, featuring traditional Scottish architecture with a modern twist. The welcoming atmosphere extends inside, where you'll find a cozy interior adorned with modern décor with soft lighting, creating a warm and inviting ambiance.

The restaurant area offers comfortable seating options, from intimate tables for two to larger group settings. Whether you're seated by a window or on the outdoor terrace during warmer months, you'll be treated to breathtaking vistas of the flowing water and surrounding natural beauty.

The menu at the Riverside Pub & Restaurant features a diverse selection of dishes, showcasing both traditional Scottish fare and international flavours. From hearty pub classics like fish and chips to gourmet burgers, salads, and seafood specialities.

Complementing the delicious food is an extensive drinks menu, offering a wide range of wines, spirits, craft beers, and specialty cocktails.

Overall, the Riverside Pub & Restaurant in Dunblane offers not only a memorable dining experience but also a chance to unwind and soak in the beauty of the Scottish countryside while enjoying good food, good drinks, and good company.

**Renumeration**: The on target earning for this role is £29,800 per annum - comprising a base salary of £26,800 plus a qualified estimate of £3,000 in gratuities and service charge.

**Position Overview**: As a Front of House Supervisor, you will be responsible for overseeing the daily operations of our bar & restaurant, ensuring smooth service, and maintaining high standards of quality and customer satisfaction. You will lead by example, providing guidance and support to our team members while upholding the values and principles of our establishment.

**Key Responsibilities**:

- Supervise and coordinate the activities of front of house staff, including servers, hosts/hostesses, and bartenders.
- Ensure seamless operation during service hours, managing reservations, seating arrangements, and guest inquiries.
- Train and mentor team members, providing ongoing coaching to enhance their skills and performance.
- Monitor food quality, presentation, and service efficiency, addressing any issues promptly and effectively.
- Maintain cleanliness and hygiene standards in dining areas, restrooms, and kitchen facilities.
- Handle customer complaints and feedback with professionalism and tact, striving to resolve issues to their satisfaction.
- Adhere to all health and safety regulations, ensuring compliance with food handling guidelines and sanitation standards.
- Perform administrative duties such as scheduling, payroll processing, and maintaining records of sales and expenses.

**Qualifications**:

- Previous experience in a supervisory role within the pub / restaurant industry.
- Strong leadership and communication skills, with the ability to inspire and motivate team members.
- Excellent customer service skills, with a focus on delivering exceptional experiences to guests.
- Knowledge of food and beverage operations, including menu items, ingredients, and preparation methods.
- Proficiency in POS systems and restaurant management software.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Flexibility to work evenings, weekends, and holidays as required.

**Benefits**:

- 28 days holiday (including bank holidays)
- 45 hours per week
- Company pension
- Career progression across the wider business.
- Christmas Day and New Years Day off.
- Discounted meals
- £29,800 pa on target earnings.
- On site parking
- Annual Salary Review

Join our team and help us create unforgettable experiences for our guests

**Job Types**: Full-time, Permanent

Pay: £29,800.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- On-site parking

Schedule:

- Day shift

Supplemental pay types:

- Tips

**Experience**:

- Supervising experience: 3 years (preferred)
- Restaurant management: 3 years (preferred)
- Bar management: 1 year (preferred)
- Hospitality: 3 years (preferred)
- Customer service: 1 year (preferred)
- Management: 1 year (preferred)

Work Location: In person

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