Volunteer Ward Responder Role

4 months ago


Liverpool, United Kingdom Liverpool Heart and Chest Hospital Full time

Visiting/chatting/reading to patients who may not have visitors To sit alongside and engage with patients at mealtimes by chatting and encouraging them to eat and drink, ensuring food and drink is within easy reach and accessible to the patient Helping the hostess to serve meals and deliver snacks to patients Making drinks for patients, visitors and staff and wash/tidy away used crockery/cutlery Refilling water jugs and keeping patient bed areas tidy Offering and providing refreshments to patients/relatives Helping prepare self-catering patients for washing - i.e. laying out their toiletries for them, assisting them when they are finished Helping escort low risk patients who are mobile around ward i.e. walking with them to the bathroom Collecting medications from the pharmacy Making purchases on behalf of patients from hospital shop Assisting staff with making beds and taking linen to bags to the riser Helping with linen deliveries and keeping cupboard to tidy standard Taking medical equipment back to the library on instruction from staff Ensuring the continued well-being and comfort of patients whilst they are awaiting transport and giving assistance to and from transport where necessary Collecting/delivering messages or small items to and from departments - always following a request from a member of staff, ensuring items are placed in sealed carrier Acting as a ‘buddy’ for new volunteers Carrying bags of clothing/item to the identified ward Carrying bags of dirty clothing from the identified ward to the relative Check and Chat rounds (ward areas only) to identify patient need and offer support i.e. comfort, refreshments, Befriending: spending time with patients who for example: Have few visitors; Are based in side rooms; Have cognitive impairments or suffering from delirium; Have post-operative restricted movement Supporting patient’s during mealtime Relaxation Volunteer - Optional training provided for those who want to support patients psychologically during their hospital stay Providing emotional support for relatives and patients where required Providing support for patients that may feel isolated or lonely whilst in hospital Support with encouraging patients to engage in activities on the ward i.e.

relaxation rooms, playing games, watching television Duties do not include: - Shadowing clinicians - Lifting and handling - Documentation of nursing process - Toileting/bathing - Escorts/errands outside of hospital grounds - Access to health records - Answering enquiries about patients - Pushing wheelchairs - Involvement in aggressive incidents



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